Senior Director of Operations

ABOUT TOMORROW HEALTH Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most - home. At Tomorrow Heath, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers, to ensure patients receive the correct and timely care they need to remain healthy at home. We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you'll join us if you're passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, diverse environment. THE TEAM The Operations team is a crucial part of Tomorrow Health. Our mission is to drive significant business impact through operational excellence. We focus on transforming the broken, complex, and manual workflows in home care, making it easier for people to access the lifesaving equipment and supplies they need. By simplifying and automating these processes, we aim to reduce costs, increase speed, enhance transparency, and improve reliability, ultimately making the home the preferred place of care for better patient outcomes. Our mission-driven team is highly collaborative, supportive, empathetic, curious, and driven by impact. THE ROLE Tomorrow Health is seeking a Senior Director of Operations to join our team. Reporting to the CEO, you will be responsible for leading and managing day-to-day operations, overseeing the Customer Service, Operations, Training, and Strategy & Operations teams to ensure exceptional service delivery and operational efficiency. Your role will involve driving improvements in stakeholder experiences and achieving financial targets. Collaborating directly with our Growth, Finance, and Tech teams, you will develop and execute strategic operational plans, optimize workflows through process improvement and automation, and ensure that operational performance meets or exceeds benchmarks. We are looking for a leader with a strategic mindset, strong operational expertise, and the ability to foster a high-performance environment. WHO YOU ARE You've overseen front-line teams and core operational functions such as care delivery, insurance operations, and revenue cycle management in high-growth healthcare technology and tech organizations You've led complex automation and process improvement initiatives, collaborating cross-functionally with technology-driven teams You're a culture champion and empathetic leader who has guided teams to operational excellence RESPONSIBILITIES As the Senior Director of Operations at Tomorrow Health, you will be responsible for the following key outcomes: Achieve order turnaround time benchmarks Deliver a best-in-class contribution margin Maintain market leading member CSAT scores Uphold contractual phone SLAs for partner payors Drive payor partner ROI REQUIREMENTS 8+ years of relevant experience in an operations and/or consulting capacity, including at least 2 years in a senior operations role within tech. Experience in digital health and/or insurance tech is a plus. Demonstrated leadership ability in managing complex operations or production teams of 20+ people, fostering a collaborative and high-performance environment. Proven track record of operational mastery and strategic thinking, with the ability to develop and implement operational strategies that align with business goals. Strong commitment to enhancing stakeholder experiences within the healthcare ecosystem, including members, referring providers, DMEPOS suppliers, and payors. Excellent quantitative analytical skills, creativity in problem solving, and a keen business sense. Demonstrated ability to influence and cultivate collaborative relationships with cross functional departments. Strong communication and organizational skills, capable of synthesizing complex information and presenting it effectively to diverse audiences. Capable of balancing multiple initiatives across various content areas and switching between them seamlessly. BENEFITS 100% employer-paid medical, dental and vision benefits HSA and FSA (Dependent Care and Commuter) Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care 12 weeks of paid parental leave for all caregivers Free mental health support with BetterUp through CONCERN EAP Short-term, and long-term disability plan availability Company-sponsored Life and AD&D insurance Educational reimbursement Monthly wellness stipend Commuter Benefits Access to Vanguard 401k plan Unlimited vacation and 11 corporate holidays Salary range for this position: $200,000 - $250,000/yr depending on experience and qualifications, plus equity. Learn more about our core values and working with us on our careers page! Tomorrow Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Created: 2024-11-05