Account Manager Tree Services

Job Description: Tree Care Account Manager Reports to: Vice President of Tree Care Job Purpose: The Tree Care Account Manager is responsible for all sales and scheduling of multiple tree care jobs. Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction. Establishes and maintains good working relationships with clients. Follows all Company policies, procedures and safety guidelines. Performs related work as required. Key Responsibilities: Assumes full responsibility for multiple tree care accounts Manages customer expectations efficiently Proposes tree care pruning, removals and plant health care recommendations Develop and create full tree care plans that include GPS mapping of trees along with recommendations Utilizes company software correctly to schedule and manage accounts Completes paperwork and customer requests accurately and on time Creates effective reports and presentations using company templates Attends client board meetings, conducts landscape walks with clients and independently Makes responsible recommendations to clients Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements, etc.) Tags removals ahead of time and works with supervisor to direct crews on the scope of work performed Completes business processes in a timely and accurate fashion Complies with and acts as a role model for all organizational policies and procedures Is available for "on-call" emergencies Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other Bemus staff Follows up on outstanding proposals with clients Works with Human Resources to ensure that proper traffic control permits and measures are in place Sends tree care schedule to maintenance division and managers ahead of time Post tree trimming notices when necessary Key Performance Indicators: Manages all tree care accounts to achieve overall profitability to company standard Maintains all tree care accounts to company quality standard Retains client accounts through client relationships and quality performance Follows and directs staff in all safety policies and procedures to prevent accidents and injuries Produces high-quality work that is on time Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress Manages tree task log to ensure requests are completed on time Schedules, tracks and completes work tickets Primary Skills and Education Required: Positive attitude; ability to follow rules and instructions, work safely, and work well with others Communicate effectively in written and spoken English Possesses a valid California Driver's License with acceptable driving record 3 years of professional tree care experience A 2 or 4-year degree in Horticulture, Plant Science or other related field is beneficial A combination of experience and education as outlined above is ideal Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification, plant health care recommendations, pruning types, tree risk assessments, recommended removals, etc. Competence in math and technology Good time management and organization Ability to solve problems in a positive and practical manner Applies principles of supervision and team building Ability to lead and manage a team Ability to multi-task and handle a fast-paced work environment Ability to work well under stress Focuses on exceeding the expectations of customers Applies principles of supervision and team building Obtain ISA Certified Arborist certification within the first 6 months on the job Obtain ISA TRAQ (Tree Risk Assessment Qualification) within the first 2 years on the job Obtain Qualified Applicator's License (QAL) is encouraged If you feel you are qualified for this position and would like to be considered, please respond to this job posting by sending us a copy of your resume and we will review. Compensation: $110,000 per year

Created: 2024-11-05