Technical Account Manager, Security Service Edge

Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row (), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture - you belong with us. We are looking for a Technical Account Manager with excellent technical skills and intuition, with a "can-do" approach. We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base. You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities. Key Responsibilities Interact effectively and deliver technical concepts to technical and nontechnical personnel alike Work closely with product management and engineering teams to relay customer feedback and influence product development. Provide guidance on technical and strategic aspects of customer engagements. Provide technical expertise and support during onboarding and on going process. Strong problem solving skills and a great Technical orientation to resolve issues Independent and Self-motivated, proactive approach while owning the processes end-to-end Attention to detail, highly organized, with an absolute focus on quality of result Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements. Thrives under pressure At least 5 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.) Qualifications Possess a deep understanding of the company's products and solutions. Proven experience in matrix management. International experience is requested. Strong technical acumen with the ability to understand and communicate complex technical concepts. Proven experience in presenting products and solutions +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions. Salesforce experience - an advantage Good understanding of Secure Service Edge and SASE solutions- an advantage Outstanding interpersonal and communication skills. Demonstrated success in collaborating with cross-functional teams. Strategic thinking and problem-solving abilities. Experience in a customer-facing role, preferably in a Professional Services organizations. Ability to travel as required. Must be eligible to work in the US without sponsorship from an employer now or in the future EOE M/F/Veterans/Disabled The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has n

Created: 2024-11-05