Merchant Services Advisor - Small Business Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. In this role, you will prospect and partner with Business Bankers and Treasury Management Advisors to identify payment solutions for small businesses above 1 MM in annual revenue. This position is located in-market and you would attend both in-person and virtual appointments. Job Description Markets credit card systems and support services for business customers. Attracts and retains client relationships to meet sales objectives. Develops and maintains relationships with clients. Identifies client requirements and recommends appropriate services. Responds to customer inquiries on internal products, services and credit card processing activities for the industry. Manages, collects and reports on sales statistics. Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Client Relations, Competitive Strategies, Customer Inquiries, Merchant Services, Negotiation, Operations Management, Sales Operations Competencies Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Prospecting., Selling., Tech Savvy Work Experience Roles at this level typically require a university / college degree with New to PNC. *For more information, please click on the following links: Time Away from Work ( PNC Full-Time Benefits Summary PNC Part-Time Benefits Summary ( Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Created: 2024-11-05