Fraud Agent

Whatnot Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today. We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone. And, we're growing. Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas. Role We are looking for a Fraud Agent to investigate fraud on the Whatnot platform. You will work collaboratively with the team to monitor and prevent fraudulent behavior on our platform, while also ensuring a positive user experience. Your timely and detailed investigations will help protect users from scams and defend the company against financial losses. . Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers Discover and identify fraud trends and present opportunities for stronger results and mitigation Communicate with customers in response to inquiries related to fraud or potential fraud Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term You Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background: Availability to work weekends and Holidays as needed 4 year degree is a plus. 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment. Positive Customer first attitude. Proactive problem-solver and process-improver. Organized and detail oriented. Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations. Understanding of E-commerce and Marketplace operations. Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. Knowledge of Collectibles is a plus. Desire to enhance your career. Compensation For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + equity. The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly rate will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of the hourly rate, not benefits (more details below) or equity. Benefits Flexible Time off Policy and holiday pay for working Company-wide Holidays Health Insurance options including Medical, Dental, Vision Work From Home Support $1,000 home office setup allowance $150 monthly allowance for cell phone and internet Care benefits $450 monthly allowance on food $500 monthly allowance for wellness $5,000 annual allowance towards Childcare $20,000 lifetime benefit for family planning, such as adoption or fertility expenses Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Parental Leave 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. ♥ EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Created: 2024-11-05