Winter 24/25: Host

Location: Killington, Vermont Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you'll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont's highest lift-serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground. Compensation and Benefits: Compensation: Starting pay rate of $16.50, actual wage will be adjusted based on experience. Benefits: Full and part-time, seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. Job Summary: Hosts at Killington Resort are expected to offer exceptional guest service, be knowledgeable of resort amenities and events, and cooperate with all departments in delivering a world-class experience to every guest. Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following: Warmly greeting guests, setting table with water and menus, and escorting to their seat Professionally controlling the flow of seating in Preston's. Deliver professional and exceptional service at all levels of the guest experience Answer all phone calls, and respond to all voice messages in a polished manner Introduce guest to their server Offer friendly suggestions on food and beverage options to increase the guest's experience Maintain knowledge of all beer, wine, and liquor offerings, including special or reserve choices Distribute parties evenly amongst servers, and notify supervisor & kitchen of all parties more than six Accurately and efficiently inform servers of all special information for the table (i.e. birthdays, anniversaries, VIP) Accurately and efficiently quote wait times for guests and collect all necessary information to recall guests for table Maintain friendly and polite tone and demeanor at all times Maintain clean and organized work areas Accurately and efficiently take to go orders, and enter them into computerized ordering system (including special requests and order changes) Securely handle credit card and room charge transactions Assist servers with side work Exceed company standards for personal appearance Remain flexible, efficient, and helpful in assisting other servers, bartenders, support staff, and supervisors in the restaurant Be respectful of all supervisory staff, co-workers, culinary staff, guests, and fellow Killington Resort employees at all times ALWAYS THANK EVERY GUEST FOR COMING TO DINE/VISIT! Resolve any guest issues immediately. Notify supervisors of all issues with guests Assist in other areas of the restaurant as deemed necessary by supervisor Basic Qualifications: Must be at least 18 yrs old Basic education (high school), plus relevant restaurant or other food service experience preferred Required Knowledge, Skills, and Abilities: Basic knowledge of dining room and bar operations, including waiting on tables, hosting, bartending, and cashiering Vermont Department of Liquor Control certification of state liquor regulations Neat appearance and pleasant personality. Must have the ability to deal with customers and staff in a courteous and efficient manner, and ability to deal effectively with intoxicated customers It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status. Work where you play - Apply now!

Created: 2024-11-05