Operations Manager I

Apply Now Job Title: Operations Manager I Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. You will Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date Be an enabler to remove both internal and external roadblocks and help team to resolve challenges Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation Work closely with client contact on reporting and forecasting Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs) Work with internal functional resources and external partners to develop an effective coaching and training platform Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience Lead the team to influence buying/renewal process to achieve greater client satisfaction You have Minimum 3 years of proven work experience in a sales leadership role (or similar) Consistent track record of success with a passion for exceptional customer experience and driving team performance Must be well-versed in Selling methodologies Strategically minded with an operational outlook Excellent people management, leadership, and coaching skills Record of developing and retaining employees Ability to maximize revenue through best practices Knowledge of Microsoft programs Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences Location: USA Farmington Hills MI Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here .

Created: 2024-11-05