Residential Real Estate Loan Servicing Specialist

A high school diploma or equivalent required. Experience A minimum of One (1) year experience with mortgage loan processing or mortgage loan servicing preferred. Preferred Skills Proficient reading, writing, grammar, and mathematics skills. Proficient in interpersonal relations. Excellent written and verbal communication skills. Moderate typing skills. Proficient word processing and spreadsheet software skills. Role and Responsibilities Responsible for performing a variety of duties to receive and accurately service all mortgage loan files; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries from customers and internal associates or requests for information. Essential Duties Performs primary or back-up functions for various duties including: pre-booking, booking, servicing, and/or processing payoffs for, mortgage loans. Performs a variety of duties to receive and accurately maintain the mortgage servicing of loan files by performing the following duties: Process and monitor loan payoffs, adjustments and modifications. Reconcile various servicing general ledger accounts, clearing exceptions and resolving issues. Reconciles investor accounts. Assists with escrow accounts, disbursements and reconciliations. Assists with set up and maintenance of servicing system. Conducts research analysis and offers solutions to borrower and internal inquiries to loan status. Assists bank personnel regarding the servicing of mortgage loans; responds to operations questions. Demonstrates a willingness to adapt to changing business needs and deadlines. Demonstrates a deep attention to detail and can escalate situations through management if necessary. Maintains loan document files via scanning and indexing files into the core imaging system. Complies with Bank policy and supports leadership goals in a professional and positive manner. Assists supervisor with duties as assigned Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. Responds to inquiries relating to his/her particular area, or to requests form customers, other bank personnel, etc., within given time frames and within established policy. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Other duties as assigned. Ancillary Duties Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances. Physical Requirements Must be able to remain in a stationary position more than two-thirds of the time. The person in this position needs to occasionally move about inside the office to accomplish tasks. Frequently communicates with others to exchange information. Constantly moves wrists, hands, and/or fingers. Must be able to assess the accuracy, neatness, and thoroughness of the work assigned. Sedentary work that primarily involves sitting/standing. Must be able to occasionally do light work that includes moving objects up to 20 pounds.

Created: 2024-11-05