Mgr, RGA Technical

RGA Technical Manager Oversee the day-to-day activities of the RMA team; including, but not limited to, planning the resources and prioritizing the work to be completed, training and developing the direct reports, inputting data into JDE, compiling weekly and monthly productivity reporting, and identifying and implementing continuous improvement activities. As an RGA Technical Manager you will: Plan and schedule the RMA team resources based on priorities. Identify and communicate potential design, manufacturing, and process improvements to eliminate systemic issues in the support of continuous improvement. Initiate customer improvement initiatives (CII's), as required. Lead the weekly RMA report meeting to ensure issues are properly communicated to the rest of the organization. Maintain strong support for and interact with outside sales representatives, customers, and end users. Work with cross-functional teams at all levels of the G&W organization to resolve complex issues related to the design and application of G&W products. Coordinate repair of product with manufacturing, planning, applications engineering, and quality. Work with cross-functional teams to facilitate RMA evaluation, repair, and retrofit/upgrade quotes. Accurately process all required paperwork and other reporting functions. Supervise direct reports and evaluate their performance against their job requirements and performance goals. Identify and participate in any necessary training and on-boarding. Facilitate weekly RMA team safety discussions. Identify tooling and equipment requirements and initiate purchase requisitions to procure. Compile key performance indicator (KPI) reports and present to executive management. We are looking for someone who: Holds a Bachelor's Degree in Engineering or other related discipline. Has three years of experience managing direct reports. What we offer you: Typical pay is $94,200 - 122,500 annually. Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications. This position is eligible for participation in our Quarterly Incentive Pay Program G&W Electric offers a comprehensive benefits package that includes: Medical, Dental and Vision Insurance Short and Long-Term Disability Life Insurance Health club membership program and reimbursement Employee Assistance Program Tuition Reimbursement 401 (k) Annual Profit Sharing Vacation Air-conditioned/heated state-of-the-art manufacturing facility About G&W Electric Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive. Learn more about our company by watching this video: G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world! G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires. *G&W Electric participates in the E-Verify process for all new hires. VEVRAA Federal Contractor

Created: 2024-11-05