Learning Manager

Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $70,000 - $80,000. The Administration for Childrens Services (ACS) protects and promotes the safety and well-being of New York Citys children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agencys Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care. Reporting to the Director of Learning Program Development, the Manager of Learning Programs will work closely with ACS Workforce Institute (WI) leadership and staff and stakeholders at ACS and within provider agencies as well as other external consultants to develop learning programs that provide direct service staff and supervisors with the knowledge and skills necessary to better serve children and families. The position will serve as an ACS lead in the development of new learning programs that support direct service staff with acquiring knowledge and skills based on a set of established core competencies as well as provide ongoing support to ensure learning transfer and continued skill development. Responsibilities of this position: - Provide support and leadership in the development of curriculum, design, and implementation of an ongoing catalogue of courses geared toward the support of the broad sector of child welfare and juvenile justice services in NYC. - Ensure that each new learning program successfully represents the ACS Workforce Institute vision and values and best practices in child welfare and juvenile justice. - Effectively communicating with project team members throughout the life of learning program development to ensure alignment and that all team members understand the vision, values, and objectives. - Oversee pilots as well as full roll out and implementation of each learning program. - Assess and provide high level input into determining the need for learning programs (online, blended, classroom based, etc.) that best present the material and meet the learning needs of our target audiences. - Ensure incorporation of diverse methods of adult learning into the broad training models including classroom, e-learning, simulation, and experiential modalities. - Work closely with the Director of Learning Program Development and entire Learning Program team to determine the appropriate subject matter experts, trainers and topical areas from the broader child welfare and juvenile justice community. - Coordinate and manage relationships with a variety of subject matter experts in child welfare and juvenile justice to identify key topic areas for professional development and enhanced learning opportunities for workers across the sector. - Support collaboration, partnership, and coordination between instructional designers and subject matter experts. - Edit and revise learning program deliverable at each stage of development. - Write and/or design program content as needed. - Conduct stakeholder walkthroughs of design document and beta course. - Attend meetings with senior ACS leadership as required and necessary to fulfill the functions of this position. ADDITIONAL INFO: Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. TO APPLY: APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW: For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# 607710. For all other applicants go to and search for Job ID# 607710. Click on the "Apply" button. If you do not have access to a computer, most public libraries have computers available for use. Only candidates selected for an interview will be contacted. Qualifications 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Created: 2024-11-05