Lead Software Engineer - Conversational AI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Optum Technology Digital team is transforming UHG to be an industry-leading Consumer brand, delivering personalized digital solutions that empower direct to consumer digital first experiences that educate, guide, and empower consumers to the right care. Our mission is to revolutionize healthcare for patients and providers by delivering personalized digital solutions. We're Consumer Obsessed , ensuring they receive exceptional support throughout their healthcare journeys. As we transform, we're reshaping how customers interact with the healthcare system, leveraging AI and other cutting-edge technology to solve complex challenges. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum. We are seeking a dynamic individual who possesses a robust blend of technical expertise and a passion for innovation , with a relentless focus on enhancing the consumer experience . Our ideal candidate thrives in a culture that values forward-thinking solutions, understands the Voice of the Customer, and is dedicated to exceeding consumer expectations at every touchpoint. If you are driven by the pursuit of excellence and are eager to make an impact within a team that champions cutting-edge practices and consumer-centric strategies, we invite you to explore this exciting opportunity with us. Join our team and be at the forefront of shaping the future with our industry, where your unique skills will not only be recognized but celebrated. The team is focused on the UHC Conversational Experience (CVX) product, an asynchronous messaging platform connecting our consumers to virtual and human healthcare advocates for service and support, leveraging conversational AI. Primary Responsibilities: This role is a Lead Software Engineer for the UHC Conversational Experience Platform. Implementation and delivery of software from at least 2 cross-functional/cross-component scrum teams, comprised of 4-6 people each Leading and mentoring software engineers within the team Interfacing with business partners to identify opportunities for better consumer experience Partnering with stakeholders to understand business needs, technical solution, and implementation Continuously looking for, suggesting, and implementing opportunities for process improvement Engineering culture will be one of your core areas of focus, ensuring that our growing, and increasingly global, team adopts core competencies in DevOps, TDD, SRE, and beyond Acting as the team's Lead Engineer, when needed Working on fully understanding our software solution and making meaningful contributions to its contours over time Contributing to the evolution our system and defining the processes that deliver it Providing direction and influence over multiple teams Evangelizing modern technology to ensure our teams' continued growth towards high performance You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 6+ years of broad technical knowledge - meaning you are not specialized in Java, Python, or any other coding. That knowledge spans the full stack, from deployment ops and database technologies through to front-end frameworks. Ideally, you have a deep understanding of both OOP and Functional stacks, Relational and NoSQL Data Stores, Streaming Applications, and system development/maintenance in the Public Cloud (Azure a bonus!) 2+ years in Agile and Scrum. You know how to structure teams against a single backlog to avoid component specialization, and how to enable true CI/CD. You understand the role of an Engineering Lead in an Agile environment - where supporting the Product Owner's organizational objectives and clearing roadblocks to accomplish them is paramount 1+ years leading/mentoring teams and knowing how to build a culture of appreciation and continuous peer feedback. You know what it takes to rally a team of SWEs to coalesce around a problem and deliver high quality software solutions. You take total ownership over problems, you will make sure the teams focus is where it needs to be, when it needs to be Preferred Qualification: Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Data Science, Mathematics, other Engineering degree, IT, MIS, other technology related fields, or a specialized certificate in a technology related field At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Unitedhealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Unitedhealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Created: 2024-11-05