Account Manager

[Al's Twin Air LLC is seeking Account Manager professionals to help us go to the next level. Customer service, HVAC and Plumbing, and contracting knowledge and experience are a plus. As a small business the Account Manager will strengthen relationships and provide support to an existing customer base while maintaining a high level of service excellence, and performing work related to an assigned account(s) to manage. The focus of this position is to serve our customers needs as the primary business contact for quoting, scheduling, work orders/task orders, facilitating projects through general contractors, order/supply management, invoicing, billing, and general issue resolution. The goal is to grow our business profitably by providing our customers with great, responsive, and friendly service. This position will report to the Director of Operation (or assigned supervisor). The Account Manager assists with coordinating field service activities and assisting with day to day logistical operations of the maintenance/HVAC and plumbing technicians along with field management team. This includes answering the telephone, speaking with the customer, and scheduling to determine whether the call requires immediate attention. Oversees the work order system, assigning work orders, communicating, and prioritizing work orders. The Account Manager must have extensive understanding of the work order processes, technological aptitude to manipulate the software and data to accurately initiate customer request for service, collect information, and to be able to handle multiple tasks at one time. Requires good judgment and good communication skills to deliver excellent customer service to all. A team player who is comfortable working independently or with supervision, and with reliability. [DUTIES AND RESPONSIBILITIES [The duties listed do not include all tasks which may be performed in the position of Account Manager:]{calibri",sans-serif"=""}]{calibri",sans-serif"=""} ]{calibri",sans-serif"=""} Have superior customer service skills (i.e. excellent written and verbal communication skills, high emotional intelligence, telephone, and a service leadership philosophy) Provide effective and timely communications to ensure work and assignments are complete and accurate Works closely with supervisors, managers, technicians, and management/leadership to ensure operational and administrative accounts, duties, and goals are achieved Maintain efficient processes and high level accountability for assigned accounts under your purview; build/maintain relations to ensure consistent processing of work required for you to perform as an account manager High level of tolerance to work with diverse people, teams, customers, management, and vendors, and affiliates Dispatch technicians/schedule to service calls and provide needed service information; and schedule or create work orders for hvac, plumbing, and preventative maintenance, service repairs and replacements Followup/track calls to evaluate progress and completion; and to follow through to end Review and process work orders and purchase orders or task orders Work with customers and vendors, and work orders, Po's, accounting office on invoices, accounting, and invoicing/billing consistently ensuring daily completion Assist service techs as needed to procure parts for scheduled repairs Provide estimated costs for repairs when requested by the customer Enter Service calls into software databases and databases such as Salesforce, Net-Facilities, Ariba, etc. as required for federal, state, and local contracts Create or develop proposals, agreements, forms, and documents that help with the business needs and requirements [Experience with project research for pricing, forecasting, establishing budgets and operating within thos ]{calibri",sans-serif"=""}

Created: 2024-11-05