Chicago, IL - AV Technician II

Job Description: We are seeking a skilled AV Technician to join our team to provide technical display and sound support for computers. RESPONSIBILTIES Adhering to SLAs ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues Ensuring that the processes are adhered to Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Improves and maintains customer and employee satisfaction Performing asset inventory activities as needed Create documentation for process and procedures Required Skills / Qualifications: Minimum of 3years hands on experience as handling Audio Video environment for an enterprise level of user base. Good knowledge on Windows and Apple OS user interface. Strong experience in troubleshooting MS office ( Outlook, powerpoint, Onedrive, sharepoint ,etc ) Good knowledge of IPAD and Android devices. Strong Customer service skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Able to handle unforeseen situations High level of acceptance Experience in handling and coordination of zoom, teams , webinars and big corporate townhalls. Experience in meeting room technology like Crestron, Clickshare , Cisco TP, Avaya Barco etc. Should be skilled to coordinate the hardware faults of the meeting room hardware with respective vendors and handle end to end coordination. Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc Required Skills: •Ticketing •PowerPoint •ServiceNow •Zoom •ITIL •Steps •Video •SharePoint •Android •MS Office •Troubleshooting •Windows •Vendors •Documentation •Customer Service •Communication

Created: 2024-11-05