Quality Assurance Manager

We offer HEALTH & DENTAL BENEFITS DAY 1 OF HIRE!Blommer understands that our employees are our biggest assets. With this in mind we offer a generous benefits package, tuition reimbursement, and 10 pounds of free chocolate for your birthday! Blommer has been providing delicious, high quality chocolate and cocoa products to customers since 1939.Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life! Job Purpose: The Quality Assurance Manager is responsible for daily quality and food safety operations, directing and supervising laboratory technicians involved in inspection and quality control procedures regarding purchased raw material, in-process testing/analysis, stabilization of batches and finished product to assure that quality control standards are achieved. This role leads the quality control activities of the manufacturing facility, supporting Quality Assurance regulations, policies, and procedures, as well as ensuring compliance with health & safety regulations, and Blommer Chocolate safety policies. Essential Duties and Responsibilities: Maintain accurate information and testing equipment for the facility Ensure laboratory technicians meet production needs, maintaining proper flow of product and raw materials Verify in-process and finished product samples are pulled, prepared and sent to external laboratory for analysis Notify production immediately if product is out of specification; work closely with production to resolve issues and identify acceptable use of product Perform internal audits in conformance with Hazard Analysis Critical Control Points (HACCP) and other quality procedures and customer requirements Conduct quarterly internal inspections to validate compliance in operations, storage and manufacturing of quality procedures and policies Accompany external auditors onsite for inspections at the Plant Ensure all required products are included in scheduled sensory tasting sessions Update training and testing methods as necessary, ensure operators are effectively trained and documentation is properly retained Ensure effective operation of all laboratory equipment Effectively communicate technical quality information that allows the customer to take appropriate actions Validate customer complaints, concerns or issues; coordinate with Quality Assurance, production, R&D, customer service, sales to evaluate and determine appropriate course of action Support Quality Assurance in the effective response to customer complains; as requested work with customers to provide a satisfactory correct action Ongoing development of Quality Control staff to meet the current and future needs of the organization Drive the organizational culture of quality at the location Provide leadership for quality control staff through effective communication, coaching, training and development Define future state, set departmental goals, communicate goals with staff, and gain support and commitment Measure staff against core values and ensure commitment and accountability Manage defined Key Performance Indicators (KPI's) Identify areas of need for hiring and cross-training to ensure qualified employees available on each shift May require work on alternate shifts, evenings, weekends or holidays Communicate and ensure compliance with Blommer established policies and procedures Operate within the Blommer core values of respect and care for others Note: The employer reserves the right to change or assign other duties to this position Education: Bachelor's degree or equivalent experience in related field; food science preferred Skills and Work Experience Requirements: Able to read and write English to perform tasks successfully Must have strong verbal and written communication skills 5+ years of direct supervisory experience in food manufacturing or laboratory environment HACCP and Global Food Safety Initiative (GFSI) audit experience preferred Demonstrated team leadership experience Managerial and organizational skills are essential Must be able to taste and consume chocolate and related products Proficient computer skills with Microsoft Office suite, and familiarity with warehouse and laboratory information management systems (LIMS), and enterprise resource management systems (ERP) Expected to identify, communicate/escalate and problem-solve as issues arise Blommer Chocolate Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Created: 2024-11-05