Customer Insights Manager

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses. About the role: Rippling is currently seeking a motivated and entrepreneurial individual with expertise in product, operations, and SaaS GTM to manage our Customer Insights program. This role sits within the Go-To-Market organization at Rippling, but it engages with cross-functional teams in Product, Implementation, Support, and more to ensure that Rippling is focusing our product development efforts on driving superior customer and prospect outcomes. What you'll do: Manage our Customer Insights and Feature Requests within Salesforce, maintaining and refining priorities through Reports, Dashboards, and List Views Run monthly meetings with product vertical leads to discuss progress against top Feature Requests and inform roadmap direction, championing needs surfaced and backed by customer insights Run Advisory Boards with groups of internal stakeholders in Sales, Post-Sales, and Support across all verticals and geographies to gain qualitative data to refine quantitative insights Provide readouts at multiple levels on program progress to executives, managers, and the field Lead customer-specific "swarms" with product and the field, tracking feature gaps and commitments, driving towards resolution whenever possible Work with product managers to enable them to productively and proactively interact with Customer Insights in their product area. Continuously improve the Customer Insights program on every level, evolving it to provide more value over time Qualifications: Bachelor's degree or equivalent work experience required; Minimum 2-3 years of experience in customer insights management, product operations, product marketing, or directly related role Demonstrable experience in working collaboratively with product teams, sales teams, and post-sales teams to shape a product roadmap Strong analytical skills, must be comfortable with Salesforce and capable of owning all data management and analytics for the program Strong track record of leading and executing cross-functional initiatives Strong communication skills, both written and verbal, with the ability to effectively convey complex information to a variety of audiences in Slack and in-person, both at the executive level and in broad field communications. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 105,000 - 183,750 USD per year (US Tier 1) 94,500 - 165,375 USD per year (US Tier 2) 89,250 - 156,188 USD per year (US Tier 3)

Created: 2024-11-05