Loan Servicing Operations Representative

Overview Join the Best "UNION" Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.4 billion company and the country's largest labor-based credit union serving more than 100,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Loan Servicing Operations Representative I! Your Purpose You will be responsible for performing central loan servicing functions related to loan maintenance and processing minor to complex processes. Proactively identifies issues or needed changes, recommends resolutions and participates in quality improvement efforts. Tasks require coordination of information among various operational areas, utilizes multiple system applications, and assists in multiple areas of department in completion of duties by management. Ideal Candidate Will Possess High School Diploma/ GED required. Proficient in member service, relationship management, organizational, analytical and creative problem-solving, adept at prioritizing multiple projects and deadlines. Excellent interpersonal, verbal and written communication skills, negotiation and presentation skills; ability to effectively interact with all levels of internal and external business partners required. Proficient in Credit Union products/services, policies, procedures, regulations, lending systems, security agreements, and terminology; dedicated to continuous learning and adapting to new skills and software applications. Proficient in MS Office (Outlook, Excel, Word). Bilingual in English and Spanish preferred. What You'll Do To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager: Performs Loan maintenance tasks, including but not limited to loan payoffs, escrow analysis, impound account maintenance, loan modifications, monthly Insurance reconciliation, and ordering loan related documents required from third party vendors Process a large volume of inbound and outbound lending related phone calls from members and co-workers, and collaborate to identify effective and efficient service to members Responsible for the accurate completion of assigned service requests while maintaining established service level requirements for their completion. Resolve any loan exceptions or corrections, research payment issues and discrepancies Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally. Develop and maintain a comprehensive understanding of the credit union's products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union's policies and procedures and current promotions. Preform other lending or related duties as assigned Salary Range: $20.11 - $28.11 OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries: We offer superior benefits Medical, dental and vision benefits that cover the employee, spouse and dependents Retiree medical benefits A defined benefit Pension Plan with 100% employer contributions of $3.50/hour $10,000 Life Insurance $5,000 Accidental Death and Dismemberment 11 ½ Paid Holidays per year 17 days of Paid Time Off (PTO) to start Annual Performance Bonus Program - Up to 5% of employee's annual base paid on December 15th of each year A 401(k) plan OE Federal Membership For You and Family Employee loan discounts Casual dress code Find your team, find your fit! If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions. Once you have completed the application, your information will be sent to our Human Resources team instantly.

Created: 2024-11-05