Operations Manager - Libra Management Group

Company Libra Management Group (LMG) is a Delivery Service Partner with Amazon providing logistics support for delivering Amazon packages in the Charlotte, NC area. Come and join our LMG team to learn how to be the best in the industry by learning from one of the best companies in the world. We believe in continuous training opportunities to improve our employees' marketable skills. We want to build a high performing, high energy team. This is a new delivery station location at: 9817 Old Statesville Rd, Charlotte, NC 28269. Job Description: Operations Manager ($45,000 to $55,000 annually based on experience ) LMG has an opening for an Operations Manager (OM). The operations manager is critical to the overall success of LMG. The OM's role is to help shape our company and cultivate our team environment as we grow. Working closely with the Delivery Associates and Dispatcher, this position is for a driven individual that is able to lead the team while motivating everyone to contribute to the overall mission and success of LMG. The OM will be responsible for continuing to promote a culture of safety, professionalism and team development. Full-Time: This opportunity includes performance bonuses, health benefits, paid training, time off as well as overtime. Flexible schedules including weekends are available. We operate 7 days a week. You must be at least 21 years of age, able to pass a drug screening and an Amazon Driver training class. All candidates must be eligible to work in the United States. The OM performs a variety of tasks and projects including but not limited to: Conducting evaluations and managing performance metrics Ongoing coaching of Dispatchers, Delivery Associates (DAs) as well as other support staff Recruiting, onboarding, training, managing, retaining Driver Associates Review potential candidates applications, perform interviews and process the on-boarding of new hires Oversee scheduling, PTO tracking, and timecard maintenance Preventive maintenance scheduling, recall/repair scheduling, accident intake, inspections, cleanliness and vehicle procurement. Implement standardized policies and procedures If/when needed be able to perform all the typical duties of a delivery associate, including route "rescues" Drive Scorecard and Key Performance Indicator management Work with team members to analyze data, make recommendations and drive process improvements OM's develop and promote a strong culture of safety and compliance Day to Day Operational Duties Include: Morning team meetings and evening van inspections/driver clock outs Review route commitments and inventory vehicles to determine proper vehicle allocations for cost-effective operations and future growth Managing and overseeing cost controlling measures to reduce company expenses Order and return rental vehicles as necessary Ensure vehicle(s) road worthiness by working with DSA to maintain safety requirements, ground vehicles and ensure a replacement vehicle is available Champion team compliance to all vehicle safety inspection requirements Work with teams to coordinate all repairs utilizing a combination of company vendors and 3rd party resources Provide recommendations on what vehicle inventory is required so standard repairs can be made quickly with little to no downtime on vehicles (e.g. shop supplies, special tools, mirrors, lights, bulbs, wiper fluid, etc.) Coordinate with team members to facilitate the movement of vehicles to/from repair shops and cleaning facilities Organize or help with emergency field repairs (e.g. minor field repairs, pull-puts, tire changes, tows, etc. Oversee collection and maintenance of all vehicle records (i.e. mileage, inspection data, maintenance data, maintenance schedule, vehicle registration, insurance information, rental reporting, DOT compliance data, etc.) for safety and compliance purposes while maintaining zero operational downtime Manage and oversee the collection of all accident tracking information (signed DA written statements, 3rd party information, photos, claims data, etc.); recommended action to DSA and Corporate, and work with internal and external insurance providers to complete the claims process Design and implementing an off-site parking and dispatch plan consistent with the needs of the Delivery Station for vehicle parking and vehicle movements in/out of the facility if required Maintain contact with DSA and DA throughout their shifts, address any issues they might have and relay any emergencies they have to the appropriate channels; maintain continual communication with external customers and suppliers Monitor performance metrics and participate in meetings with team members to celebrate performance attainment, highlight performance inefficiencies, and rectify root causes for violations and negative customer impact scenarios Oversee DSA and DA's load vehicles and are OTD (packages are presorted at the Delivery Station) Oversee Dispatch and Rover Operations for DSA and coordinate rescues with other DA's and mobile dispatch, ability to deliver packages to homes and businesses (where applicable) Review fuel reports and highlight discrepancies to DSA and management Ensure team adherence to DVCR Pre and Post-trip inspection and update applicable systems and logs Go over DSMO Reports with your DSP Owner to evaluate your Team's Performance for Coaching Opportunities Perform Driver dispatcher duties as deemed necessary Support other teams while they are on the road, manage and oversee the DSA coordinate load out, and rescues and perform other end of day tasks Debrief with team members to close out the day Minimum Qualifications: Previous commercial or professional safety, fleet management or compliance program management experience in transportation Experience coaching, training and leading drivers using telematics or other technology tools Experience managing Key Performance Indicator metrics Basic ability to pull data from numerous data sources using a variety of data management tools and perform ad-hoc reporting and analysis Ability to conform to various time constraints based on business needs Ability to identify, solve or escalate business challenges Be able to interact in a positive and professional manner with customers, partners and other team members Be able to safely operate and navigate a delivery van, GVWR 10,000 lbs. or less Be able to load and unload packages up to a maximum 50 lbs., with or without reasonable accommodation, during a 10-hour work shift Comply with LMG company procedures, Amazon Code of Conduct, DOT policies, state driving laws other and other safety standards Be able to handle the challenging workload and driving demands, including comfortable driving and working in varying weather conditions and in evenings with limited visibility Ability to conduct team performance reviews, give and receive constructive criticism Use hand-held device for routing and customer delivery information Punctual and reliable to meet stringent attendance standards Use company issued phone with designated apps to accurately deliver customer packages, manage delivery progress, and solve obstacles Ability to set up accounts and use company designated applications and company email Safely maneuver vehicles to avoid incidents or accidents with people, vehicles or property Ability to create a culture of safety and compliance in the work environment while developing a team mindset Education and Experience: High School or equivalent (Preferred) Delivery driver and/or Dispatcher experience: 1 year preferred but not required 1-3 years Management experience leading teams Clean driving record and hold an active Driver's license Able to speak and read English There will be opportunities for promotion advancements to levels such, Fleet or Operations Management. Additionally, there is a monthly performance bonus available and occasional overtime. Libra Management Group is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation. REPLY TO :

Created: 2024-11-05