Account Manager

ROLES AND RESPONSIBILITIES The Account Manager is responsible for driving account-specific outreach that maintains existing business, while uncovering growth opportunities within existing accounts. ESSENTIAL FUNCTIONS (*denotes GDP related functions): Spearhead the growth of active/assigned customers by fostering and nurturing strong relationships. Oversee both transactional and contractual freight opportunities to optimize customer satisfaction and revenue. Proactively make phone calls to existing customers to identify new opportunities and contribute to the expansion of the business portfolio. Develop and maintain Standard Operating Procedures (SOPs) to guide and optimize service performance* Ensure SOPs are regularly updated to reflect industry best practices and evolving customer needs* Drive peak performance initiatives to enter and grow accounts, emphasizing the importance of robust customer relationships. Collaborate with the sales team to uncover potential upsell and cross-sell opportunities. Conduct Monthly/Quarterly Business Reviews with customers collaboratively with Sales Executives, Quality Coordinators and Head of Strategic Business Development to evaluate performance, address concerns, and identify areas for improvement* Work closely with cross-functional teams to ensure alignment between customer expectations and service delivery Collaborate with the Head of Strategic Business Development to assist in forecasting for the assigned customers, providing valuable insights and data to support accurate predictions. QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS: Bachelor's degree or equivalent work experience 3 years' experience within transportation, logistics, and /or brokerage environment preferred Deals mostly with tactical/spot accounts, while making a high volume of daily outbound calls Develops strong phone presence and ability to overcome customer objections to sell DeSpir transportation services with confidence Experience with CRM preferred Proven track record in sales, business development, account management and relationship building Knowledge of the operational attention to detail that will be required to succeed within the industry Ability to multi-task and work well with others in a fast-paced environment within strict time frames Passionate about customer service and solving problems with customer experience in mind Mathematics and analytical skills Excellent written and verbal communications skills Entrepreneurial, pro-active spirit What we offer: Competitive starting salary Monthly incentive payouts Recognition programs using Awardco Free lunches and healthy snacks In-office golf launch monitor-simulator Medical, dental, vision, and 401k contribution Onsite free fitness center (open 24 hours) Onsite restaurant

Created: 2024-11-05