Audio-Visual Service Technician (Cleared)

Overview: This position will provide on-site and remote technical support for a large group of clients who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance for Audio Visual & Videoconferencing systems. At Vision, each person brings their unique talents to work as a team and make a difference. Five business units in pursuit of 100% customer satisfaction expert audio-visual, professional services, security, wireless and structured cabling capabilities. Corporate certifications plus the support of everything IP uniquely distinguishes Vision among top technology integrators. Our committed team, entrenched in a culture of support, works to ensure an unforgettable customer experience. Vision is committed to the community and we promote a healthy environment for our teammates caring people focused on great outcomes. 100% customer satisfaction is more than words at Visionits our culture. We strive to provide the best solutions and services to meet our customers needs, while providing a positive work environment that allows our Customer, Company and Employees to grow and succeed. Responsibilities: Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads. Troubleshooting system problems reported by users and repairs Manage customer generated Help Desk tickets and respond to end user requests Responsible for escalating and tracking all next level break fix issues for resolution Supporting and assist with facilitating large presentations in classrooms or auditoriums Inventory management of spare systems and service inventory Other duties as assigned Qualifications: Ability to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing) Demonstrated proficiency managing service ticketing system, respond and close out tickets ahead of SLA requirements. Track and log all service activity in ticketing system Ability to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC calls Perform Quality Assurance testing and generate documentation on results Able to configure standard system components to client requirements Able to work independently for AV testing and troubleshooting Proficient in loading and testing control system code and DSP programming Ability to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plus Perform site surveys, inventory, and create as built document for installed systems Education: HS Degree required Technical School Certification or Community College (preferred) Years of Experience: 5+ years of AV installation, system operation, and maintenance Security Clearance: Top Secret. Company Overview: Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. Vision Technologies offers its employees the following benefits and leave programs. Company Holidays Elective Days Birthday off with pay PTO Medical/Dental/Vision Insurance Life Insurance and AD&D Short/Long?term Disability 401(k) Retirement Plan Tuition Reimbursement Leadership Development Training Vision Technologies is an equal opportunity employer: disability/veteran.

Created: 2024-11-05