TVE Operations Manager

Salary: $115,377.60 - $162,427.20 Annually Location : Tacoma, WA Job Type: Non-Classified Job Number: P Department: Tacoma Venues and Events Division: Tacoma Venues & Events Opening Date: 10/15/2024 Closing Date: 11/4/2024 5:00 PM Pacific Position Description Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. The position of Tacoma Venues & Events Operations Manager is open now! This manager position is responsible for managing multiple facilities operations work units engaged in venue repairs/maintenance and the planning and execution of events. This role involves overseeing multiple elements of facility operations, including developing performance metrics, policies & procedures; procurement and budget monitoring, directing the operation and maintenance of complex venue systems; ensuring the safety and proper functioning of the facility for both the public and staff Key responsibilities include: Manage operations department work unit to oversee all aspects of facility operations including event preparation and services, custodial, setups and changeovers, crowd and risk management, fire & life safety, and OSHA compliance. Conduct safety meetings and ensure safety requirements are met. Participate in budget development and procurement processes. Collaborate with the Director of Operations to develop and implement operational/departmental procedures. Schedule, lead, and advise Operations Staff including Maintenance Workers, Custodians, Electricians, and HVAC Mechanics. Approve all hours worked for housekeeping and setup departments. Ensure all operations equipment is maintained correctly. Oversee event coordination and staffing with contracted temporary labor company. Manage subordinate supervisors and train employees on operating procedures. Inspect conversions, construction, and installations to ensure accuracy and compliance. Benefits The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package, feel free to explore City of Tacoma Commitment to Diversity and Inclusion We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences, because we know that Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our most important goals is for the City of Tacoma workforce to reflect the community it serves, and this goal is in service of our greater vision for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications Minimum Education* Bachelor's degree (may prefer/require Master's degree) Minimum Experience* 5 years of facility or related operational maintenance experience including 1 year prior at senior, lead and/or supervisory level * Equivalency: 1 year of experience = 1 year of education Licensing, Certifications and Other Requirements Washington State Driver's License Desirable Qualifications Six years of facilities operational experience, including 2 years of prior lead or supervisory experience. Knowledge & Skills Knowledge of the principles of organization and supervision. Thorough knowledge of public assembly facility management and operation techniques. Basic understanding of general carpentry, plumbing, electrical and maintenance work. Ability to effectively interact with union representatives and satisfactorily resolve union issues as required. Ability to supervise the work of skilled and semi-skilled union craft workers. Ability to establish and maintain effective working relationships with superiors, subordinates, clients, contractors, partners and the general public. Selection Process & Supplemental Information Interested individuals must apply online and attach a current resume and cover letter outlining the specific qualifications that make you the best candidate for this position. NOTE: Applications received without the required resume and cover letter may not progress in the selection process. Applicants who have the strongest backgrounds related to the responsibilities of this position will be invited to participate in the interview process. Appointment is subject to passing a background check. Communication from the City of Tacoma (NOTE: For questions regarding this specific recruitment contact Kat Flores, HR Analyst.) We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be or by calling (253) . Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. 01 Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the understand that any form of cheating or falsification will disqualify my application for further consideration. Yes No 02 Please select one from the following responses that best describes your educational background and work experience. Bachelor's degree AND five years of facility or related operational maintenance experience including one year prior at senior, lead and/or supervisory level. Nine or more years of facility or related operational maintenance experience including one year prior at senior, lead and/or supervisory level. A combination of an educational degree and experience on a year for year basis to equal nine or more years of facility or related operational maintenance experience including one year prior at senior, lead and/or supervisory level. My education and experience do not meet or exceed the above qualifications 03 Do you possess, or can obtain a valid Washington State driver's license? Yes No 04 Describe your experience in operations and supervision. If you have no experience in this area, please state "N/A" in your response. 05 Describe your experience in a sports & entertainment venue or events industry. If you have no experience in this area, please state "N/A" in your response. 06 Please tell us how you learned about this job opening. Select one. Job Interest Card notification Professional organization Military organization City of Tacoma employee Online job board posting Word of mouth LinkedIn Tacoma Training & Education Program (TTEP) Indeed Facebook Instagram Careers in Government Government Jobs Outreach Event National Diversity Network African American Job Network Disability Job Network Asian Job Network Latino Job Network Retirement Job Network LGBT Job Network Veteran Job Network International Association of Venue Managers Teamwork Online Venue Coalition Venues Now International Entertainment Buyers Association Other (see below) 07 Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings. Required Question

Created: 2024-11-05