Assistant Manager of Lift Experience

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits •Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons •MORE employee discounts on lodging, food, gear, and mountain shuttles •401(k) Retirement Plan •Employee Assistance Program •Excellent training and professional development •Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: As an Assistant Manager, you are responsible for the planning and oversight of day-to-day operations in the Lift Experience department. Your duty is to manage role expectations and personal accountability with safety, customer service and operational excellence. You will supervise all positions in Lift Experience, as well as conduct and coordinate department administration. Responsibilities: Ability to understand all ticket and pass products and the benefits associated with each to enforce Resort's policies. Fulfill all responsibilities directing dept. functions - procurement, peoplesoft, discipline, etc. Responsible for tracking employee incentives/commissions given out across the team Conduct and/or delegate the documented daily safety meetings. To oversee proper opening procedure and maze set-up. Responsible for CPTSB, ANSI and Company "Best Practice" compliance at all lift stations within all designated zones. Maintain your team's level of professionalism and standard of excellence according to our guest service expectations. Ensure all safety system checks are done daily and documented. Perform maze, lift, ramp, and personnel inspections daily. Comply with and enforce all company policies and procedures. Oversee all aspects of Lift Operations and Scanning training. Communicate any deviations from the normal lift operating schedule to ski patrol, guest services, and management immediately. (Ex: Wind hold, delayed opening, etc.) Take charge of communication with leadership team to provide accurate information to guests during a lift down time situation. Oversee and ensure compliance with lift-down card procedures and audits. Meet guest service expectations and standards as put forth by Vail Resorts to create the best possible guest experience. Build weekly schedules and ensure teams are staffed sufficiently and to labor standards Encourage a caring safety culture within your department to achieve zero work-related injuries. Hold Team Leads accountable for the labor costs of their operators and make appropriate decisions to keep labor costs accurate to volume. Make certain all lift terminals are shut down correctly and that all state documents are completed and filed. Can effectively control and coordinate staff in an emergency. Qualifications: Required: High School Diploma or GED Five years' experience in Lift Operations or equivalent operations experience. Minimum three seasons of previous Lift Operations or Scanning supervisory experience. Possess a valid driver's license. Able to use MS Office proficiently. Have advanced ski/snowboard ability. Be able to lift 50lbs., climb, balance, stoop, kneel, crouch, crawl, stand, walk, push, pull, grasp, feel, hear, see, repetitive motions. Must be able to adhere to an early morning start time. Be able to work up to 10 hours in all winter weather conditions at altitude (6800' - 9800'). •Ability to read, write, speak, and comprehend English language proficiently; Able to stand for long periods of time. Preferred: Bachelor's Degree 2+ years of Point-of-Sale experience or troubleshooting; Proficient in customer relations, communications, and problem solving; De-escalation strategies with internal and external guest The expected pay range is $25 - $29.55. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID Reference Date: 10/23/2024 Job Code Function: Lift Operations

Created: 2024-11-05