Account Manager, Client Success

Description As the Account Manager, Client Success , you will contribute execution of client's strategy and the creation and implementation of campaigns to acquire, cultivate, solicit, and retain donors across multiple channels. In this role you will ensure all internal team members have the necessary information and resources to execute on approved strategy/scope and to provide quality control oversight on all projects to ensure flawless delivery. You will work in collaboration with the Senior Account Director. Please note that this role is hybrid in our Lanham, MD office. Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors. The Edge Direct Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world. Check out and for more information. Your Impact: Interface with client success, strategy and various departments within Moore to deliver and launch National program campaigns on-time and on budget. Develop and maintain long-term relationships with cross functional teams within Moore and partners. Support the client relationship to ensure ongoing health and growth of the program and account. Confidently liaise with other capabilities or teams to complete tasks (eg. analytics, project management, accounting, strategy). Support the efficient running of your assigned client accounts. Support directors and other senior staff with projects as required. Your Profile: 2 years of agency experience. Direct marketing fundraising experience highly desirable. Bachelor's degree (B.A. or B.S.) or equivalent from accredited college or university. Ability to work in a team environment to meet client goals. Solid understanding of a direct response/direct marketing program. Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint and Teams. Ability to learn and adapt quickly to various communication and workflow platforms such as Work Front, Basecamp, NetSuite. Available to commute to our Lanham, MD office 2-3 days per week. How We'll Support You: Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth. Collaborate with industry subject matter experts with over 5,000 employees across the enterprise. To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about. Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Created: 2024-11-05