Supervisory Management Analyst

Summary The Veteran Experience Office (VEO) is focused on creating a Veteran-centered VA and putting Veterans in control of how, when and where they want to receive services. This position aligns to the Enterprise Measurement & Design Directorate (EMD) Operational Support Division (OSD) which is instrumental in providing operational, business development and strategy collaboration in supporting VEO's overall mission. This job is open to Internal to an agency Current federal employees of this agency. Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Clarification from the agency This job is open to current permanent Department of Veteran Affairs employees and CTAP eligible applicants only.See the eligibility section in the questionnaire for a list of all eligible candidates and the How You Will Be Evaluated section below for more details. Duties Duties include, but are not limited to: In addition to exhibiting VA's CORE leadership competencies, the incumbent will be responsible for building and maintaining meaningful relationships with and across VA by working closely with key VA / VEO leadership in both a virtual and face -to-face environment occasionally traveling within a designated area of responsibility (AOR). Through delegated authority by the Directorate Deputy Director, the incumbent Chief serves as the senior leader point of contact for day-to-day interaction on EMD's operational support and business processes including project intake, planning, and execution; portfolio analysis, recruitment strategy and execution; staff development and administrative operational support and ensuring VEO works together seamlessly and as a cohesive organization centered on providing needed services to the Veteran. Incumbent understands which organizations have a stake in evaluating proposed projects to ensure they are focused on providing exceptional customer experiences every time Veterans engage VA and seek their input and provide feedback. This position is also responsible for first level supervision of a group of highly skilled GS-13 and GS-14 subordinates. The incumbent serves as the primary operations accountable official for EMD's intake operations and/or project execution operations. As a senior role which involves overseeing the provision of services and internal office operations and ensures organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of staff and customers. Serves as lead in developing and maintaining relationships among VA key stakeholders within the AOR and the operational oversight of EMD's Operational Support Division. Providing centralized program/project management and executes strategic guidance and direction using program integration and implementation, requirements integration and management, business modernization and improvement, program assurance and risk management concepts. Ensures that a disciplined consistent process is utilized in the selection and execution of VEO projects based on return of investment and alignment with VA priorities that support enhancing Veteran Experiences. Due to the technical components required for this position, the Division Chief must be well versed in Program, Portfolio and Project management principles. Overseeing overall recruitment process of identifying, sourcing, screening, shortlisting, and interviewing candidates for Human Centered Design (HCD) focus groups and/or interviews related to VEO projects and design work. Development of standardized operating procedures (SOP) and or recruiting guides for program requirements and scheduler roles and responsibilities. Oversees scheduling process though activities such as: Pulling participant lists, procuring participant consent, scheduling, tracking participation and storing information according to regulatory privacy requirements. Plans work to be accomplished by subordinates; sets and adjusts priorities and prepares schedules for completion of work. Assigns work to subordinates and evaluates work performance. Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion or reassignment. Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to higher level management. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases. Identifies development and training needs of employees; develops performance standards. Coaches and mentors' staff in providing optimal Veteran-centric service via a disciplined project delivery methodology, HCD Recruitment Strategy and Employee engagement program. Develops staff by identifying training and developmental opportunities; serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. Formulating objectives and priorities to develop and implement plans consistent with the long-term interest of VEO-EMD in an enterprise-wide environment. Leverage opportunities and manages risks that directly and/or indirectly effect VEO-EMD operations. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. Compressed: Compressed schedule is not approved for the first 90 days, but may be discussed with the supervisor and addressed on an individual basis after that time. Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2024. Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. Quality Ranking Factor: Applicant must demonstrate program and project management experience to include strategy formulation and program integration You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Demonstrates program and project management experience to include strategy formulation and program integration. Experience in strategic program management, providing guidance on program implementation, requirements management, and risk management. Experience overseeing centralized program/project management for a directorate portfolio, ensuring project selection and execution align with organizational priorities and yield optimal returns on investment. Supervisory experience with federal and contract staff of administrative management, program analysts, and communication support positions with a strong foundation in information management (IM), records management (RM). Serving as senior consultant on key projects, managing project processes, tools, and resource allocation effectively to meet operational and financial goals. Skills in metrics analysis, gap analysis, business process re-engineering, and budget management are essential. Experience in delivering briefings to senior leaders. Evidence of this specialized experience must be supported by detailed documentation of like duties performed in positions held on your resume. You will also need to provide work experience information such as hours per week, full-time/part-time status, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of specialized experience at the required grade level.. You will be rated on the following Competencies for this position: Leadership Planning and Evaluation Strategic Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. The employee sits comfortably to do the work required. However, there may be some walking; standing; bending; carrying light items, such as paper, books, small packages and/or driving an automobile and/or utilizing public transit. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members : Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Area of Consideration - Eligible applications will be reviewed and referred in the following order: Current, permanent Veterans Experience Office (VEO) staff office employees. All other current, permanent VA employees. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position, you must provide a complete Application Package which includes: Resume SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Cover Letter Other (1) Performance Appraisal Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 (Current Federal Employees must provide an SF-50 dated or later; Current Federal Wage System (WG/WL/WS) employees must provide one dated within one year of the closing date) ATTENTION: You may need to submit more than one SF-50 if we cannot verify that you meet time-in-grade by your most recent SF-50. For example, if your most recent SF-50 is a General Adjustment, we need your most recent SF-50 dated 1/14/2024 and another SF-50 to verify time-in-grade. Examples of SF-50s for time-in-grade verification include your last within-grade increase or promotion to highest grade held. A promotion SF-50 shows when you started the grade level and a within-grade increase verifies that you were at that grade level for at least one year. Failure to provide your most recent SF-50 dated 1/14/2024 or later and other SF-50s to verify time-in-grade will result in you being disqualified. We cannot verify time-in-grade based on the grade and step you are currently on alone. Former federal employee applying under reinstatement eligibility must supply their latest SF-50 as well as any additional SF-50s needed to verify time-in-grade as stated in the above bullet. Award SF-50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50s to include in addition to your most recent SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old." Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/04/2024 to receive consideration. To preview the questionnaire click To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete. Agency contact information Dorian Bruce Phone Email Address Veteran Customer Experience VCE 810 Vermont Ave NW Washington, DC 20420 US Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents To apply for this position, you must provide a complete Application Package which includes: Resume SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Cover Letter Other (1) Performance Appraisa...

Created: 2024-11-05