Business to Business B2B Support Representative

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Job Summary: WheelerShip is looking for a Business to Business (B2B) Support Representative to join our team! This person will be responsible for facilitating orders in our busy wholesale department, in addition to maintaining gold-standard account relationships, effective communication, efficient order taking, and sales strategies. The Business to Business (B2B) Support Representative will work as part of the Customer Experience team to achieve sales targets and provide exceptional customer experience. Responsibilities: Customer Outreach:Enthusiastically reach out to potential, new and existing customers coming in through our B2B database to close orders at maximum values, process payments, and ensure order fulfillment to our Service Level Agreement (SLA) Field Inbound Customer Communications - Answering incoming sales calls and emails to facilitate sales, answer questions, and build strong relationships. Pipeline Management:Maintain and update the database with accurate and timely information regarding sales activities, prospects, and customer interactions. Target Achievement: Meet and exceed monthly, quarterly, and annual sales targets. Cross-Team Collaboration: Work with the marketing team to develop and implement effective marketing tactics to address the needs of customers Customer Feedback: Gather and relay customer feedback to relevant departments to improve products, services, and customer experience. Requirements: Associate degree, or equivalent Experience: Entry-level to 2 years of experience in customer service, sales, or a similar role. Excellent written and verbal communication skills Excellent phone etiquette and active listening skills. Computer literate with proficiency in CRM software and Microsoft Office Suite. Ability to work both independently and as part of a team. Excellent organizational and time-management skills. Persuasive and goal-oriented. Knowledge of sales techniques and principles preferred Automotive experience a plus Shift is Monday - Friday 8:00am - 5:00pm About WheelerShip: As a leading e-commerce retailer/distributor of replacement automotive wheels, parts and accessories, WheelerShip has been providing quality, affordable solutions for drivers since 2010. We are committed to providing superior quality products and unparalleled customer service in all aspects of our business. Our employees enjoy a work culture that is built on our core values: integrity, honesty, accountability, empathy, and (of course) fun! WheelerShip is an equal opportunity employer. We are proud to celebrate diversity and are committed to creating an inclusive workplace where different perspectives and experiences are valued. Job Type: Full-time Hourly: $16 - $18/hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level: Entry-level to 2 years of experience in a customer service, sales, or similar role Shift: 9-hour shift, with 1-hour unpaid lunch Day shift Weekly day range: Monday to Friday Work setting: In-person Office Remote Work Location: Akron, OH 44306 (In-person) Carlstadt, NJ 07072 (In-person) New York (Remote) Illinois (Remote) Reliable transportation for in-person required

Created: 2024-11-05