Corporate Sales VIP

Brand Description The VIP Administrator will be responsible for providing outstanding customer service while assisting the business-to-business VIP team, handling orders for small to mid-sized ($700M) companies. The VIP Administrator will strive to obtain complete and accurate information so orders can be submitted with little to no errors. The role requires a high degree of professionalism and will call clients to obtain critical information needed to process order requests, answer incoming business phone lines dedicated to our VIP customers, create invoices, and enter phone orders. Other responsibilities will include responding to customer emails, following up with customers, and providing any additional service needs. Assist VIP Team by following up with clients to secure additional information such as payments, greetings, recipient addresses, ship dates, and process order information sheets. Meet and/or exceed assigned productivity goals on a regular basis. Outbound calls to clients to confirm upcoming gifting needs Closely follow-up with VIP Team Lead to keep them apprised of progress to gather order information and process orders Establish and maintain good customer relations with both internal and external customers. Manage inbound/outbound calls from clients to follow-up regarding order information. Track all activity, contacts made on accounts, and updates in and CCS where/when applicable. Effectively meet goals to obtain information and process order information sheets. Other duties as assigned. Requirements Education and Experience: High School education or equivalent Minimum of 1 year of experience in a customer service environment Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations. Exceptional sales ability: must be able to enthusiastically motivate customers to purchase products and/or services. Knowledge of computer based-systems, Internet, and Microsoft office applications (Outlook, Word, Excel, Teams) required. Good verbal and written skills Minimum System Requirements: Network (internet): Download speed 5mbs Upload speed 3mbs (preferable a wired connection NOT wireless) Satellite Dish NOT acceptable Preferred Hardware and Internet Service Speeds Specification Network (internet): Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless) Hardware (PC): Windows 10 operating system 8-32 Gigabytes of RAM 50GB available space on your Hard Drive Apple or Windows PC Laptop or Desktop computer NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.) Current IOS or Windows 10 OS 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions) Required: USB headset with mic (cordless NOT recommended) Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens Required: Mouse/touchpad and keyboard Required: Cellphone or landline (for DUO) INDWAH About Us About Harry David ® Since 1934, Harry David has been America's premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears and the iconic Royal Riviera® pears. Harry David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch® premium popcorn, Wolferman's Bakery®, Cushman's® and Stock Yards® branded products. Harry David is part of the , Inc. family of brands. Shares in , Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS. Our Commitment to Diversity At , Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Created: 2024-11-05