Working Account Manager

Working Account Manager The Account Manager is a working position that performs cleaning duties and supervises the work activities of janitorial staff on all shifts at our client's facility. Duties include but are not limited to: Assigning work tasks to the staff, inspecting work, investigating and correcting customer complaints regarding janitorial services, training employees, coaching and counseling on performance, and recommending terminations when necessary. Monday-Friday or as needed due to employee call outs. ESSENTIAL DUTIES: Maintain good client relations. Resolve all customer issues in a timely manner. Participate in interviewing, make hiring decisions, and train new hires. Enforces policy and procedures. May be required to discipline, suspend or terminate employees. Maintains distribution and delivery of supplies and equipment to custodial staff. Ability to provide leadership to the janitorial team Monitor and inspect to ensure quality control expectations are met Manage expenditures such as labor and supplies to budget Manage schedules to ensure contract compliance Review employee performance and be able to execute training and corrective action plans Complete all quality control programs in accordance with company guidelines Ability to self-manage daily activities without supervision. Skills and Knowledge Basic computer knowledge Good communication and interpersonal skills Good client/customer service skills Ability to follow oral and written instructions. Ability to prioritize multiple tasks Ability to work effectively with a team. Ability to work independently as needed to support the group effort Basic knowledge of cleaning products or willing to learn.

Created: 2024-11-05