Print Production Administrative Coordinator

Since F. Schumacher & Co. was founded in 1889, our family-owned design house has been synonymous with style, taste, and innovation-and always ahead of the pack. We're driven by a shared belief that design transforms life. It challenges convention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. We champion individual style and the collective practice of transformational interior design. We create it. We supply it. We support it. We celebrate it. We also partner with the most brilliant trendsetters in design and fashion to advance it. And we want to bring it to as many people and into as many homes as possible. Paramount is an independently operating business unit of F. Schumacher & Co., functioning as a growth-stage startup with the resources of an established organization and serving both direct-to-consumer and bulk / volume channels. Paramount Prints is seeking an enthusiastic Print Production Administrative coordinator. This role will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The production administrative coordinator is responsible for the day-to-day-operations, customer care support by driving performance and operational excellence that provides front-line management support, service fulfillment, and administrative assistance. Naturally inquisitive person to take responsibility for accounts, managing orders from start to finish, anticipating problems and troubleshooting accordingly. Ensuring data is kept up-to-date is extremely important so you will be meticulous in your approach and have a good understanding of systems and process. Job Responsibilities: Client Support Respond to incoming calls, chats and emails in a timely manner Coordinate with logistics, warehouse, and inventory teams to ensure escalations are solved in a timely manner. Handle customer issues with empathy and professionalism, turning negative experiences into positive outcomes. Collaborate with Customer, operations and Logistics to implement order pattern optimizations & efficiencies. Work cross-departmentally to ensure you are providing accurate, up-to-date information. Assist sales when order errors have occurred, liaising with warehouse production team when required. Process customer return and claim requests in a timely and efficient manner, adhering to company policies and procedures. Communicate with customers via phone, email, and chat to guide them through questions and inquiries. Build sustainable relationships and trust with customer accounts through open and interactive communication. Manage client orders by ensuring all raw materials and samples are collected prior to the start of the order. Assist in organizing the production schedule by letting internal teams aware of priority orders, monthly, and weekly goals. Send out weekly reports for open AR and production schedule, ensuring we are up to date on payment and maintaining promised POs. See orders through their entire life cycle, ensuring accurate data entry, credits, and shipping information. Work with prioritization for inventory, order fulfillment, and logistics. General and Task Management Evaluate customer feedback and identify ways to maximize customer satisfaction. Keep records of customer interactions, process customer accounts and file documents. Have baseline knowledge of all products, offerings, and services. Job Requirements: Excellent "can-do" attitude, strong work ethic, and great team spirit. Capable of thriving in a fast-paced and highly dynamic environment. Strong verbal and written communication skills A people person with a passion for providing a best-in-class customer experience Ability to multitask and change direction based on business needs Ability to work in a fast paced team environment Composed, professional, and an adept problem solver Proficiency in MS Office (including Excel, Outlook, and Word) Ability to give and receive honest and direct feedback Ability to work required overtime when business needs warrant it Can lift up to 50 lbs. (If needed) Prior experience in a customer service capacity Must be on-site at our screen printing facility in Passaic NJ 5 days a week Benefits: Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family. Competitive Salary Corporate Annual Profit Sharing 401K Plan Health Benefits: Dental Coverage Medical Coverage Prescription Drug Plan Vision Coverage Health Savings Account (HSA) TELADOC Other Benefits: 15 Days Paid Time Off (PTO) 10 Company Holidays Bereavement Leave Life Insurance Flexible Spending Accounts (FSA) AFLAC Plans (Accident and Critical Illness Plans) Pet Insurance Short-Term Disability (STD) Long Term Disability (LTD) Parental Medical Leave Child Bonding Leave Employee Discount F. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. #LI-PV1 #LI-Onsite

Created: 2024-11-05