Director of Treasury Management Ops & Payment

Position Summary: Provide management and oversight to E Services, Treasury Management Operations and Card Services operations; focusing on organizational operations, efficiencies, Client service and regulatory and compliance controls. Qualifications: College Degree with a major in Business Administration or related field highly preferred 7+ years of experience in bank operations, compliance and regulation required; or related field. Excellent leadership skills, high attention to detail, interpersonal, communication, and time management skills; good problem solving, writing, and computer skills; good analytical skills; Excellent analytical, computer, verbal and written communication, troubleshooting, problem solving, decision making and interpersonal relations skills; thorough working knowledge of bank application software, preferably Jack Henry Banking's Silverlake System; competent knowledge of current State and Federal regulations, procedures and operations; high level of organization and attention to detail. Core Competencies: Career Development : Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals. Communicates Effectively : Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner. Focuses on the Client : Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines. Judgment : Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes. Teamwork : Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment. Initiative and Commitment : Demonstrates the ability to self-motivate to achieve exceptional results and encourage others toward achieving goals and objectives. Conveys a sense of urgency and drives issues to closure. Exhibits persistence despite obstacles or opposition. Displaces initiative to get the right things done. Seeks assignments with growth opportunities, and sets a high standard of performance. Innovates and Strives for Operational Excellence : Continually does something that is "better than." Looks for ways to add value through quality, process and standards. Streamlines business processes and resolves problems to address and eliminate "root cause." Leads and Influences : Communicates a compelling vision that inspires and motivates others. Asserts own ideas and influences to gain support and commitment. Consistently demonstrates the Standards of Excellence. Essential Duties: In conjunction with the Chief Operations Officer, provide management and oversight to various operational areas of the Bank to include Electronic Services (ACH, wire, check, and online banking functions), Treasury Management operations, and Card Services. Work closely with the Treasury Management Sales team leadership to provide excellent client experience in onboarding and servicing accounts while maintaining proper protocol to mitigate risk and ensure transactional accuracy. Provide direction and oversight to ensure operational efficiencies to achieve published SLAs and ensure that the Bank's operational processes and procedures for each areas of responsibility are defined, reviewed and updated annually. Partners with executive management and required stakeholders to deliver programs that are aligned with the enterprise goals and objectives. Use knowledge of the organization and collaborative partnerships to solve problems and accomplish goals. Work directly with operations management to lead and support the operational needs of the Bank to include data processing operations, management information systems, compliance and security (Sox Controls) and human resources. Anticipate problems; understands how a problem and its solution will affect other teams; gather information before making decisions; weigh alternatives against objectives and arrive at reasonable decisions; adapt well to changing priorities, deadlines and directions. Coordinate specific work tasks with employees from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to management; compile information as necessary or directed and provide data to appropriate Bank employees; respond to inquiries relating to the particular area and requests from Clients, other Bank Associates, etc., within published SLA commitments. Attend regularly scheduled one on one meetings held by the Bank to achieve the outcome of enhanced communication, awareness of Bank initiatives, and departmental performance improvement. Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all Associate adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances. Regular and predictable attendance. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Ability to reach destinations within the Orrstown footprint at all times is required.Ability to work and report to the employer's physical work location(s). Work Environment: Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.

Created: 2024-11-05