Operations Project Manager (UAS)

Pay Rate: $45.50 per hour. Job Description: Operations Manager Responsible for managing regional projects and innovation initiatives. Implement, monitor, and control of regional and districts standards for Network Implementation and Operations (NI&O) teams. Serve as the liaison for the NI&O organization to district teams and cross-functional partners. Coordinate implementation and training efforts across district teams which result in consistent usage across all regions. Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). Identify best practices and drive consistency across districts. Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience. Common activities will involve regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption. The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization; cognizant of fostering the vision and values. This position is responsible for ensuring that innovation and operations initiatives are being met or exceeded. Responsibilities Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region's strategy Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams. Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region. Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region Develop district OKRs that drive national and regional KPI results Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance Monitor performance trends to drive meeting or exceeding targeted results Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process Track action items and creating reports, presentations to demonstrate results and action plans Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment. Education/Certifications Bachelor's Degree or equivalent experience required Experience/Minimum Requirements Minimum five (5) years of telecommunications experience or equivalent work experience required Minimum five (5) years of project management experience with measured results Experience with Six Sigma, Lean Principles and/or PMP a plus but not required Other Skills/Abilities Strong business and financial acumen Strong project planning and management skills Strong agenda facilitation and team development skills Strong presentation skills - must possess strong public speaking skills Excellent leadership, interpersonal, verbal, and written communication skills Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position Ability to diagnose workflow problems and institute remedies The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.

Created: 2024-11-05