Director of Strategic Accounts

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Compensation Starting at: $70k Benefits: Company benefits - Optional Additional earnings: Eligible for annual/quarterly bonus/to earn commission - Optional Who We Are: The position of Director of Strategic Accounts is responsible for developing new business relationships and serving as the first level of support to existing clients. The Director of Strategic Accounts serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities. The Director of Strategic Accounts works any day-to-day project leadership activities including collaborating with clients, account managers, and production teams during the planning and execution phases of each project. The successful candidate will have solid account management skills, excellent problem solving skills, the potential to design and implement technical solutions, and the ability to build strong relationships with client and internal teams in multiple geographies. What You Will Be Doing: Lead specific tracks of work for large complex localization projects Strengthen and expand relationships with existing accounts Assist in new business development (proposal development, meetings, and presentations) Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed. Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients. Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project. Assist in creating and monitoring adherence to project plans/budgets Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow. Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved. Cold call prospective clients in a specific industry, and develop new leads and accounts via creative business development strategies. Develop strong understanding of company capabilities and services, and effectively communicates offerings to the client. Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc. Who We Are Looking For: Minimum Bachelor's degree Minimum 2-5 years of experience in account management Excellent problem solving and analytical skills Prior experience in managing complex projects a plus Excellent planning, organizational, and communication skills Excellent written and verbal communication skills in English Independent, self-motivated, results-oriented, and dynamic Ability to work under tight deadlines and with geographically dispersed teams Excellent interpersonal and negotiation skills Knowledge of project management tools A localization background is preferred but not a requirement Where Your Career Is Going: At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you're ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect: For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our .

Created: 2024-11-05