Host

The Cooper's Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper's Hawk Guests.   What You'll Get Incredible Discounts: 50% Dining and Carryout 40% Retail Wine 20% Retail and Private Events Monthly Complimentary Wine Tasting for Two  Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program Company Matching 401(k) Retirement Savings Plan Flexible Savings Accounts- Health and Dependent Care  Highly Competitive Pay plus Team Member Incentives & Rewards   Pay Access before Pay Day  Flexible Schedules  Paid Time Off Access to Team Member Relief Program Employee Assistance Program, providing mental health, legal and financial counseling. "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services Employee Referral Bonus Program Wine and Culinary Education  Career Growth Flight Plan Milestones Recognition Program What You'll Do   Greet all Guests with hospitality and friendliness.   Execute professional and informed phone skills when answering guest phone calls/inquiries   Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table  Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic   Manage special seating requests of guests consistent with table availability  Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency  Complete necessary side work during non-busy hours  Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience  Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines   Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook  Perform other duties as assigned   What You'll Need  Must represent Cooper's Hawk Values  Must be at least 18 years of age  An individual that thrives in a team-based environment  Has a passion for guest service and hospitality-focused  Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment  Ability to lift and carry up to 40 lbs.  Ability to stand and walk up to 10 hours per shift  Ability to exert fast-paced mobility for periods of up to 6 hours in length  Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation  Ability to work flexible shifts and schedules, inclusive of weekends and some holidays   Must be able to read, write and understand English  Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk."¯   Cooper's Hawk is an equal opportunity employer."¯ All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.   The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.  About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Created: 2024-11-05