Transportation Operations Supervisor

Salary : $87,684.00 - $111,912.00 Annually Location : Gardena, CA Job Type: Full-Time Department: Transportation Department Division: Transit Operations Opening Date: 08/10/2023 Closing Date: Continuous Description Under general supervision, incumbent ensures the efficiency of daily transit operations through the effective performance of supervisory, operational and administrative duties. Incumbent supervises, coordinates and monitors the work of Bus Operators in accordance with federal, state and local rules and regulations. Examples of Duties Representative Duties Plans and assigns routes, schedules, runs and buses; Audits and adjusts schedules, routes, detours and bus stop notifications for patrons; Monitors and records Bus Operators check-in/out, attendance and other schedule variances using transit operations management software and applications as technology becomes available; Answers radio calls, troubleshoots and directs Bus Operators; Supervises, monitors and evaluates the performance and conduct of Bus Operators; Conducts employee performance reviews; Observes Bus Operators for compliance with established rules, regulations, policies and procedures; Counsels Bus Operators on work related matters and recommends corrective action; Coordinates with the Maintenance Division to assure proper fleet readiness and reports bus equipment issues and/or hazards; Prepares and maintains reports and records, including accident and injury reports, memorandums, emergency notifications, summaries and other forms and documents; Enforces safety regulations; Trains and instructs personnel in safe driving practices, passenger relations, fare revenue collection, bus safety and transit rules, regulations and policies; Provides field supervision and conducts regular field inspections; Certifies payroll records for Operators; Answers public questions and concerns pertaining to bus service delivery; May operate a bus in the event no Bus Operator is available to cover a run. Organizational Responsibilities This position reports directly to the Transit Operations Manager and has primary responsibility for the supervision of daily bus operations. When necessary, may be required to drive and operate a bus; may be assigned to special shifts or be called in to assist in covering the entire operation of the division; may work odd hours, weekends, and holidays. This position is designated a management level classification. Typical Qualifications Education and Experience High school diploma or equivalent, and a minimum of three (3) years full-time experience in public transit, with one (1) year of supervisory experience. Experience in training, leading or coordinating the work of personnel may be considered towards formal supervisory experience. Bachelor's Degree and/or verifiable training or certification in supervision, or prior supervisory experience is desirable. Any combination of education and/or experience that demonstrates the skill level required to perform the duties of the position may qualify. Knowledge and Abilities Knowledge of motor vehicle laws and ordinances; of driving and safe driving practices; of the geography of the City and its important locations; of arithmetic, recordkeeping, scheduling, office management practices, and of principles of supervision and training. Must have the ability to supervise, train, and review the work of personnel, and to manage confidential information responsibly; to handle public complaints and problems tactfully and effectively; to recognize problems and make sound decisions under pressure; to maintain effective working relationships; to provide effective customer service; and to communicate effectively both orally and in writing. Computer skills in Microsoft Word and Excel are required. Must have the ability to document and investigate accidents and incidents thoroughly; to prepare reports and forms; and to proficiently use Computer Aided Dispatch ("CAD") and Automatic Vehicle Locator ("AVL") systems or comparable programs as technology becomes available. Physical Demands and Working Conditions Work in this position may be performed in an office environment and/or outdoors with exposure to inclement weather conditions. The position includes frequent sitting for long periods of time; occasional bending or squatting; frequently lifts up to 10 pounds and occasionally up to 50 pounds; constant use of overall vision, including frequent reading and close-up work; frequent repetitive motion; frequent writing; frequent grasping, holding and reaching; frequent listening and talking, in person and on the phone; frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone, and frequent exposure to noise. License Must have and maintain a valid Class B California Driver's License. Additionally, must possess and maintain a current DMV Medical Certificate and a current Verification of Transit Training Certificate within six (6) months of hire. Special Conditions Designated Federal Transportation Administration (FTA) Safety-Sensitive Position requiring pre-employment and random drug and alcohol testing. Please submit the required license, certificate, or registration with the State as evidence of professional or technical proficiency at the same time of filing the application. The Human Resources Officer will require necessary verification of qualifications as specified in the job bulletin. Supplemental Information Testing Process: Minimum Qualification Screening - Pass/Fail Multiple Choice Test - Pass/Fail Writing Sample - Pass/Fail Oral Interview - 100% of total score *Testing process is subject to change Candidates must pass all examinations to be placed on the eligible list. Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process. Vacation : 10 hours per month and increasing with years of service. Holidays : 13 fixed holidays per year plus additional 20 hours of floating holiday. Management Leave: Sixty (60) hours per calendar year. Sick Leave : 10 hours per month with option to convert sick leave to cash after five (5) years of service, subject to other terms and conditions. Retirement : The City offers the CalPERS 2.0% at 62 pension formula for new CalPERS members hired on or after January 1, 2013, or 2.0% at 55 pension formula for existing CalPERS member with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency. Health Insurance : The City will pay the PPO Plan premium for a full-time permanent employee plus one (1) dependent. Retiree Medical : Competitive lifetime benefit upon CalPERS retirement required years of City service, subject to other terms and conditions. Educational Reimbursement : $2,500 per fiscal year for full-time permanent employees subject to course eligibility requirements. Wellness Reimbursement : Up to $500 per fiscal year to use towards wellness related programs and products. Longevity Bonus Pay : Beginning at twenty (20) years of service. Bilingual Bonus Pay : The city shall pay each approved full-time employee a Bilingual Bonus of thirty-one dollars ($31.00) per pay period as long as the employee remains eligible for the bonus. Life Insurance : City-paid Group Term Life Insurance Policy at 1 1/2 times regular salary. Uniform Allowance: To those employees required to wear the city shall pay a uniform allowance in the amount of four hundred and fifty dollars ($450) annually. Shoe Allowance: To those employees required to wear safety shoes in the performance of city duties the City shall pay a shoe allowance in the amount of two hundred dollars ($200) annually for the purchase of such shoes. Deferred Compensation : Voluntary enrollment, no City match. 401(A)Plan: Required contribution of $720.00/year. Credit Union : Savings and loan services available through South Bay Credit Union, Kinecta, and F&A Federal Credit Union. 01 Please indicate your highest level of education. Some High School High School Diploma or G.E.D. Some College Bachelor's Degree Master's Degree 02 How many years of Full-time experience in public transit do you have? Less than 1 year 1-2 years Less than 3 years 3-4 years More than 4 years 03 How many years of supervisory experience in Public Transit do you have? Less than 1 year 1-2 years More than 2 years 04 What type of California Driver's License do you currently have? Class A Class B Class C I do not have a CA DL 05 Tell us about your experience with computers. What programs do you know and use? 06 Explain your understanding of the American with Disabilities Act (ADA). How do you feel that the ADA affects the duties of Bus Operators and Transit Supervisors? 07 Situational Question: It is morning pull-out for all buses. You have two bus operators at the dispatch window requesting keys to leave for their route, you have your Operations Manager calling you on the phone asking about a bus operator's schedule, and an operator calls in and says they rear-ended a vehicle on the road. You are the only supervisor at the Dispatch window. How do you prioritize each situation? 08 Have you had experience in investigating customer complaints and/or employee disputes? If so, please explain. Required Question

Created: 2024-11-05