Massage Therapist

Job Description ESSENTIAL JOB FUNCTIONS: Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. Initiate and engage in conversations in a professional and friendly manner Administer expert massage and body treatments for various purposes and needs and in the specific time frame given. Provide consistent professional treatments as directed in training classes and accepted certification practice. Properly care for equipment and product used Communicate and describe in an articulate manner the spa offerings Compare and contrast the different services on the menu Recommend and up-sell services at the spa facility on property Handle guest questions and concerns with professionalism and courtesy Respond to guest requests immediately, accurately, and appropriately Understand the importance of and committed to continuing education Works unsupervised for extended period of time Uphold all protocols for set-up and cleanliness of treatment rooms. Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures. Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed. Comfortable around guests who may be in a state of undress Perform other tasks as assigned by Manager or Assistant Manager. Ability to trouble shoot and problem solve problems in fast paced environment QUALIFICATIONS: Two years massage therapy experience at a resort or high level country club Proper training and certificates for service provided. (Must be able to produce certifications upon hire.) Highschool diploma or equivalent. Experience in administering treatments to male and female guests in a professional manner. Understand and follow Blood Born Pathogen procedures Excellent, reading writing and oral proficiency in the English language Must be able to operate office equipment such as computers, online booking platforms, printer, and two way radio. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility. Must be able to stand up to 9 hours per day Length of time of these tasks may vary Able to lift 15lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity. Fast paced environment Multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to speak, read, write and understand English.

Created: 2024-11-05