Operations Manager - Fulfillment Center

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As an Operations Manager, you will be responsible for a department(s), including the management of Supervisors within the East Coast fulfillment center (Pittston, PA) and reporting to the Sr. Operations Manager. What You'll Do Responsible for all aspects of employee supervision, not limited to-interviewing, hiring, training, coaching, and performance evaluation. Responsible for coaching and development of supervisors. Responsible for operational metrics and KPIs. Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers. Leading and developing a team of Supervisors and hourly associates Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed Mentoring, training, and developing Supervisors and associates. Creating, communicating, and maintaining quality control policies and SOPs to Supervisors and associates Proactively identifying and leading process improvement initiatives Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor. Evaluating performance objectives and metrics to determine department productivity requirements to achieve LOS, accuracy, and quality expectations. Partnering with other managers to share best practices across shifts and the network. What You Bring 4 or more years related experience and/or training, or the equivalent combination of education and experience. Previous management experience in a distribution/fulfillment center. Physical Demands Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. The employee may be required to occasionally stoop, bend, or kneel. Our Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including: •Medical, Dental, Vision Benefits •Disability Benefits •Paid Parental Leave, Paid Family Leave, and Adoption Support •Paid Time Off •Retirement Savings Plan (401K) and Life Insurance •Financial Solutions •NMG Associates Core Discount of 30% •Personal and Professional Development Opportunities For more information, please click "Our Benefits" section on our career site or reference the link here: About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged. We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We're committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at .

Created: 2024-11-05