Analyst, Operations and Implementation

Position Summary... What you'll do... About our Team: The Local Finds team is bringing local pick-up and delivery to the Walmart Platform. As a fast-growing B2B team, we are looking for a new hire on our Onboarding team. This will require interfacing with our Sellers and becoming a product expert. The Analyst, Operations and Implementation will: Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Model compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Support the planning and execution of projects and programs by utilizing operations expertise for the development, execution, and improvement of project and program initiatives; developing project and program strategies to achieve goals and business objectives; adjusting timelines, tasks, and resources allocations; overseeing, prioritizing, delegating, and managing work streams; prioritizing and ensuring resolution of critical issues; communicating and presenting information; managing stakeholder expectations; and developing and monitoring implementation. Modify and adjust operations as required to meet service level agreements by monitoring systems; adjusting hourly associates daily work assignments to meet business needs; approving schedule changes and requests for time off for hourly associates in accordance with policy; and acting as the interim manager to resolve business critical and time-sensitive issues in the absence of the operations manager. Identify potential loss and risk in programs by monitoring customer contacts; reviewing audit reports and customer account adjustments; researching customer account inquiries to determine irregular activities; and reporting or escalating suspicious account activity. Support the development of initiatives by executing tactical procedures and process improvements; reviewing key performance indicators to inform and drive processes; building action plans to improve processes; collaborating with business partners; ensuring process changes meet guidelines and business needs; and consulting with leadership on business impacting process changes and performance results. Day to Day Job Requirements: Phone, email and Slack communication- both B2B & key stakeholders Problem-Solver Attitude- as a newer team in the Walmart space, we get a first hand on new issue types Data Entry & Review Ontime SLA Execution Minimum qualifications: 2 Years of relevant experience in customer service Background in B2B interactions Experience with conflict resolution At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. "Ž "Ž "Ž You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. "Ž For information about PTO, see . "Ž "Ž Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. "Ž Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. "Ž For information about benefits and eligibility, see One.Walmart . "Ž Hoboken, New Jersey US-10279/Bellevue, Washington US-11075:The annual salary range for this position is $60,000.00-$114,000.00 "Ž San Bruno, California US-08848:The annual salary range for this position is $65,000.00-$124,000.00 "Ž Bentonville, Arkansas US-09401:The annual salary range for this position is $50,000.00-$95,000.00 "Ž "Ž "Ž "Ž "Ž "Ž "Ž "Ž "Ž Additional compensation includes annual or quarterly performance bonuses. "Ž Additional compensation for certain positions may also include: "Ž "Ž Stock "Ž "Ž Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field OR 2 years' experience in retail, production, operations management, or related area Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Managing Projects or Client Relationships in Retail, Contact Centers, or Related Industry, Prior work experience in customer service role., Using intermediate functionality of Microsoft Office Primary Location... 221 River St, Hoboken, NJ 07030, United States of America Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Created: 2024-11-05