ISD Deputy Director, Operations

ISD Deputy Director, Operations Print ( Apply ? ISD Deputy Director, Operations Salary $118,684.80 - $160,222.40 Annually Location Eugene, OR Job Type Full-Time Regular Job Number 03978 Department Central Services Department Division Information Services Division Opening Date 10/16/2024 Closing Date 10/30/2024 5:15 PM Pacific + Description + Benefits + Questions General Statement of Duties This is an important and dynamic position in our Information Services Division! The ISD Deputy Director manages, directs, and oversees daily operations within the Division. They direct and supervise a staff of IT professionals and assist the Director in the management of IT functions as well as the delivery of IT services to city users and customers. This position will work very closely with the Director to develop strategic enhancements to the technology portfolio, and work with other members of the Divisions leadership team to collaborate on delivering exceptional service to the organization. This role will assist the Director in providing highly complex professional and administrative support to the Executive Management Team of the City of Eugene. The ISD Deputy Director is responsible for mission critical services requiring stability, reliability, and performance optimization while providing leadership in network, systems, and cloud infrastructure and promoting best practices to maintain a robust and secure environment. ONLINE APPLICATIONS ONLY RESUME AND COVER LETTER REQUIRED Application Deadline : Wednesday, October 30, 2024 at 5:00 PT Salary Range: $118,684.80 - $160,222.40 Annually The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA) ( . You can learn more about our process at our How to Apply ( page. Department/Division: Central Services / Information Services Division Location: 500 E. 4th Avenue, Eugene, OR Schedule: Full Time, 40 hours per week, with evenings, weekends, and flexibility per business need. Must be available to work on site in Eugene, Oregon on a hybrid schedule. On-site work required by date of hire. Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page. ( Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page ( as well as this benefits package page ( . Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see Supplemental Information at the end of the posting for more information. What to Expect from Our Application Process: Please see our How to Apply ( page for more information on our application process. Examples of Duties Performed - Duties may include but are not limited to the following The ISD Deputy Director receives general supervision from the Information Services Director. They exercise direct and indirect supervision over management, administrative, professional, and technical staff. + Works in close collaboration with the Director of Information Services in providing leadership, direction, and guidance to staff and managing operational activities to achieve the departments long and short-range goals and business objectives. + Oversees network/system/security architecture components, goals, best practices and frameworks. Ensures adherence to proven methodologies for network and system operations. + Prepares annual program goals and performance measures to align with the City strategic plan. + Assists the Director of Information Services in formulating and implementing policies, procedures, and standards. Implements and manages customer support and technical services support models that address and bring resolution to the technical needs of the organization. + Analyzes, develops, and recommends plans and solutions to operational, management and business processes. + Recruits, interviews, and selects qualified staff. Administers personnel actions and enforces personnel policies and procedures. + Ensures information services employees understand their job duties and how performance will be measured. Evaluates employee performance and provides feedback. + Identifies and facilitates training and professional development opportunities for staff to support skill development. + Participates in the development and administration of the multi-year financial plan. + Assists in preparing, monitoring, and administering annual budget for the department, including staffing, equipment and supplies. + Acts on behalf of the Director of Information Services in their absence as directed. + Assists in the development of strategies, policies, and action plans for the introduction of new technology and services for City departments and other intergovernmental staff. + Supports the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over employees. Classification Information To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: ISD Director, Deputy ( Qualifications Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role . When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position. MINIMUM QUALIFICATION: Experience: Six years of professional experience in technology administration and management, public administration and research, including three years of supervisory or program management experience with a team of three or more direct reports. Experience working for a government agency is preferred. Experience in government technology preferred. Experience and knowledge of PCI, HIPAA and CJIS compliance standards preferred. Training/Education: Bachelors degree from an accredited college or university in Computer Science, Business, Public Administration, or a closely related field, or equivalent experience License or Certificate: Possession of, or ability to obtain a permanent, valid Oregon license. Ability to obtain within 9 months of hiring: + ITIL version 3 or 4 certification + CJIS level 2 certification Additional professional certifications preferred but not required: + The Certified Information Systems Security Professional ( (CISSP) or CISM + Microsoft Certified AZURE Fundamentals or other MS certs + CCNP Enterprise, CCNA Collaboration or other CCNA certifications. + CompTIA Network+ + Certified Information Technology Manager (CITM) Additional Requirements: MUST PASS A CRIMINAL BACKGROUND CHECK Knowledge, Skills, and Abilities: Knowledge of: + Computer hardware, software, network, systems, data, and telecommunications capabilities including future trends, integration of the products, and their applicability to the organization. + Microsoft Windows environment, physical and virtual servers, 0365, Active Directory, Azure and SharePoint. + Principles of systems administration and analysis, data center operations, and network management including routing, switching, physical, and logical configurations. + Knowledge of cybersecurity frameworks such as NIST. Practices and principles of data privacy and security issues. + Principles of enterprise backup, disaster recovery, and business continuity as it pertains to networking and systems infrastructure. + Strategic planning and policy development. + Project management principles and methods. + Municipal organizational structure, functions and operations, and how technology can be used most effectively in providing services. + Principles and practices of IT governance and aligning IT strategy with department goals. + Pertinent Federal, State, and local laws, codes and regulations. + Principles and practices of organization, administration and personnel management. + Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs. + Research, data analysis, and reporting methods, techniques and procedures. + Principles and methods of supervision, employee training and motivation. + Impact of cultures role in working relationships. + Modern office methods, practices, procedures, and automation tools. Skills In: + Oral, written, and interpersonal communication and presentations, including the ability to present a variety of complicated administrative and technical information and data in an effective manner. + Research and analysis of problems, identification of alternative solutions, projection of consequences, recommendations of proposed actions, and implementation of actions in support of goals. + Interpretation and application of laws, professional standards, and mandated compliance policies. + Development of plans, proposals, policies, and strategies involving the use of technology. + Coordination and execution of multiple tasks and/or projects to meet deadlines and address potential delays and problems in a professional and timely manner. + Project management, time management, planning, negotiation, presentation and training. + Proficient use of computer hardware and software such as online ticketing systems, research tools, spreadsheets, reporting applications, presentation and visualization tools, and various databases. + Direction, management, and review of technical work completed by ISD staff. Coaching, mentoring and developing employees while holding staff accountable in an empathetic yet firm way. Assessing workload of individuals, reassigning staff and evaluating and modifying work assignments as necessary. Monitoring performance and provide coaching and guidance as needed. + Encouraging a team environment within the Information Services Division. + Developing and maintaining a diverse workforce and a harassment-free environment. + Providing courteous customer service and effectively working with supervisors, co-workers, employees, union representatives, and other organizations representing various diverse backgrounds. + Relationship-building, consulting, and collaborative team building; interpreting context and adapting behavior to cultural context. Ability To: + Respond to crisis situations in a methodical way and to prioritize tasks effectively. + Identify and analyze problems; draw logical conclusions, develop effective courses of action. + Work with minimal supervision both independently and as part of a team. + Work in a highly fluid environment, with rapidly changing requirements. + Adapt to the Citys culture and priorities, and adjust to the differing organizational structures, leadership and work styles. + Exercise diplomacy, discretion and tact in dealing with sensitive, complex and highly confidential issues and situations. + Understand and apply City organization goals and Council policy. + Deal constructively with conflict and develop consensus. + Establish and maintain cooperative working relationships Working Conditions: Work performed in a hybrid environment with weekly in-office days. Regular focus on a computer screen and daily use of finger and hand movement. Sufficient personal mobility and physical reflexes which enables the employee to function within a general office environment. Sitting or standing may be required for prolonged periods. Occasional work outside of normal working hours and responding to after-hours emergencies is required. Ability to be on-site within 45 minutes in emergent situations. Supplemental Information Non-Represented Retirement Program:? Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%. From January 1, 2020, through December 31, 2034, most retirees may work for a PERS- participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the PERS: Work After Retirement page. Bilingual Pay Benefit: This benefit compensates non-represented employees up to 5% of their base salary. To qualify for bilingual pay, the employee must demonstrate fluency in an eligible language and pass a language proficiency test that is administrated by the Citys Employee Resource Center division. What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required . Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete . Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. The City of Eugene complies with the Americans with Disabilities Act of 1990 . Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) . In compliance with the Immigration Reform and Control Act of 1986 , the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute. Salary and Benefits The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefits, deferred compensation, physical examination, life insurance, and long-term disability. Health, dental, and vision benefits are available. To view a summary of benefits ( and/or benefit premium rates ( click the respective link. Click here to view information about Total Worker Health. (

Created: 2024-11-05