Marketing Account Manager - Onboarding

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Marketing Account Manager - Onboarding ensures that the newest members of the sales teams are setup for success with all the marketing tools and access needed. This role takes on multiple accounts, meets with the clients associated with those accounts, and provides the accounts' team with a better understanding of how to best utilize marketing tools and resources. Job Responsibilities: Gather all the necessary details, specs, etc. for marketing projects and campaigns from clients to help project teams. Utilize CCM's Roadmap for onboarding journey to accelerate the engagement of new hires. Use Salesforce and Basecamp to manage projects and assignments. Foster positive partnerships with clients by providing regular updates and progress reports. Lead onboarding orientation calls for branches and corporate individuals. Stay up to date with marketing's offerings and present new products and services to members to gain more adoption. Assist clients in expressing their needs to project teams, resolve client complaints. "Sell" marketing services to clients. Interact and communicate across a variety of stakeholder groups including technical subject matter experts, C-suite, branch, and business VPs. Other duties as assigned. Qualifications and Skills: Bachelor's degree in Marketing, Communications, related field, or equivalent combination of education and experience. 5+ years' experience and in leading marketing initiatives. Experience as an Account Manager, preferably with an agency. Experience in annual marketing planning for sales organizations. Cross-Functional marketing background with knowledge base across core digital and OOH marketing channels. Knowledge of integrated marketing strategies and tactics and how they come together to provide measurable results. Excellent communication and customer service skills. Excellent negotiation and presentation skills to gain consensus. Excellent project management and problem resolution skills. Proficient in Adobe and Microsoft Office Suite. Available to travel up to 25%. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit

Created: 2024-11-05