Field Operations Manager

About the Organization Founded in 1947, ServiceMaster Clean has grown to become of the world's largest professional cleaning companies, providing janitorial, commercial and residential cleaning services. Our custom cleaning solutions, quality assurance program, professional people and responsive service levels have set us apart in the market and contributed to our growth. Our housekeeping programs service thousands of hospitals, school systems, commercial and industrial buildings worldwide. Our Service Partners play a key role in our growth and customer retention by consistently providing quality cleaning services to our valued customers. Our Division, ServiceMaster TBS, provides commercial cleaning services in South Jersey, Philadelphia and surrounding areas and is one of the largest ServiceMaster branches in the country. We have been in the business of serving companies for over 40 years. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Position Title: Field Operations Manager Department: Operations Classification: Exempt Reports to: Director of Operatios The Field Operations Manager role entails orchestrating daily operations to optimize task prioritization, coverage, and alignment with organizational goals. This involves collaborating closely with Area Managers, JR. Managers, Floaters, and Supervisors to devise effective plans for managing open buildings and addressing call-outs promptly. The incumbent must demonstrate adeptness in prioritizing daily needs while keeping sight of medium and short-term objectives, ensuring all accounts receive necessary attention daily. Additionally, the role involves conducting regular walkthroughs of major accounts to inspect equipment and supplies, coordinating with the Director of Operations and HR Manager for weekly inspections and audits, and resolving any issues to uphold service quality. Personnel management is another critical aspect, involving engagement with employees, talent recognition, and collaboration with HR in recruitment and disciplinary actions when necessary. Moreover, the role encompasses assisting in the setup of new accounts, managing equipment and supply needs across accounts, overseeing timekeeping accuracy, and prioritizing safety by conducting inspections and aiding in incident investigations. Effective communication, problem-solving, and collaboration skills are essential for success in this role, as is a commitment to upholding service standards and safety protocols across all operational aspects. Essential Functions: Daily Operations Prioritize nightly tasks with Area Managers Collaborate on plans for open buildings and call-outs Develop daily plans aligned with short and medium-term goals Work with Area Managers to make sure all accounts are covered Assist in planning for the next day's operations Account Inspections Conduct weekly walkthroughs of major accounts Audit equipment and supplies for functionality Assist in monthly audits and resolution of issues Collaborate with managers/supervisors to address audit findings and customer concerns Personnel Engage with employees and recognize talent Assist in recruiting and interviewing Support HR in filling open positions Implement progressive disciplinary actions as needed New Account Setup Assist in new account start-up process Handle supply ordering, delivery, and training Conduct site visits for new accounts Equipment/Supplies Manage account consumables process and needs Ensure accounts have necessary equipment and supplies Coordinate with Warehouse Manager for supply order issues Expresstime (Time Keeping) Oversee time records, discrepancies, and call-outs Review missed punch logs and address issues Ensure accuracy of timekeeping data and nightly clock-ins Safety Assist in incident investigations and reporting Conduct safety inspections and report issues Prioritize safety protocols and procedures Position Requirements Work Schedule: Work schedule will vary to meet business needs Flex schedule required (nights and weekends) Education/Credentials: Bachelor Degree preferred High School Diploma or GED required Desired skills, knowledge and experience: 5+ years of previous experience in similar roles Janitorial / Warehouse facility experience preferred Bilingual (Spanish) required Ability to Multitask Must be able to work independently. Excellent organizational skills and attention to detail. Must have a positive attitude and a strong work ethic. Experience in a service environment is preferred. Proficiency in Microsoft Office and/or Google Suite preferred. Able to lift 35 pounds and carry 20 lb. backpack vacuum cleaner. Position includes walking, standing, climbing, bending, stooping, twisting, reaching, pulling, pushing, kneeling and crouching. Must be willing to work in damp, dusty and soiled areas and clean up human waste and other bodily fluids as necessary. Compensation & Benefits: Job Type: Full-Time / 65-75k Exempt 401K Health Insurance Dental Insurance Vision Insurance Paid time off Company Car Commissions policy Full-Time/Part-Time Full-Time Shift Various Shifts Location NY & North NJ Hourly Pay Rate 65-75k Work Schedule Position Field Operations Manager Req Number OPE- Location NY - New York 4515 This position is currently accepting applications.

Created: 2024-11-05