Director, Key Accounts (East Coast)

Jubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is also a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. Jubilant HollisterStier is a proud member of the Jubilant Pharma family. Our Promise: Caring, Sharing, Growing We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources. Job Description: The Key Account Director (KAD) will be responsible for effectively increasing revenue and managing assigned key accounts, identifying, negotiating, and securing new development and commercial supply agreements for the business. The Account Director will lead Jubilant's CMO customer centric approach to bringing solutions to our key business partners to achieve organic growth in line with the organization's strategic plan(s). The KAD will be responsible for managing the budget for their existing commercial accounts as well as meeting or exceeding the target on new business development generation and targeted revenue. Special strategic assignments may need to be performed, as required. Essential responsibilities include: Strategically drive increased profitable revenue, account penetration, and engagement points for Key Accounts. Develop and drive innovative solutions to further differentiate Jubilant's service offerings within the key account(s) while successfully executing plans to continually improve customer satisfaction. Manage key account revenue and profitability budget. Establish clearly defined financial objectives for customers. Partner with key internal stakeholders to proactively manage the customer P&L to ensure we meet/exceed the objectives. Build and develop multi-level relationships, including executives, with customers and within Jubilant. Be fully conversant and intimate with the customer business model, competition, market, and needs. Coordinate with Customer Service/Commercialization, Finance, Legal, and Sr. Management to oversee the day-to-day requirements of our business relationships including pricing, contract extensions/amendments, forecasting, periodic business review meetings, and other customer service related issues, as required. Ensure timely, effective, open, and accurate communication within Jubilant, as well as with accounts, on a consistent basis. Other duties as assigned. Qualifications: Bachelor of Art or Science in Business, Marketing or Life Sciences or an equivalent related field required. 7+ years of relevant account management experience required. Pharmaceutical and FDA Regulated Industry experience desired. Business-to Business (B2B) experience desired. Advanced vocational/specialized knowledge. Microsoft Word, Excel and PowerPoint required. CRM Software - desired. The incumbent must possess a strategically advantageous technical and scientific knowledge/aptitude to appropriately relate to customers. Excellent communication skills, both written and verbal are necessary to communicate easily with clients. The incumbent should have a successful work background, which would indicate achievement through self-motivation. Basic exchange of information. Managing conflict and influencing outcomes. Critical interpersonal skills. Ability to identify problems and propose solutions/corrective action to senior leadership. Excellent attention to detail, ability to multi-task, and manage time effectively. Ability to successfully manage complex customer issues, under compressed timelines. Compensation: This position pays $133,000 to $190,000 per year, depending on experience, with opportunity for growth, promotion and annual raises. Benefits: Medical, Dental, Vision, Flexible Spending and Health Savings Accounts Life, AD&D, Short and Long Term Disability 401(k) with company match Generous paid time off plan Employee Assistance Program Optional Benefits: Voluntary Life and AD&D for employee & family Supplemental Medical coverage (Critical Illness, Hospital Indemnity and Accident coverages) Pet Insurance ID Theft Protection Perk Spot Discount Program Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today! *Please click on the Spokane, Wa. Link* Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require assistance applying for a position, please contact our HR Department at:

Created: 2024-11-05