Inside Account Manager, Army

W.S. Darley & Co. is looking for an Inside Account Manager to support the Army Team serviced by our Outside Sales Force. We are seeking a candidate that is highly motivated, detail orientated, works well in a team atmosphere, and has customer service experience. The Inside Account Manager will work with our Inside Account Manager on all sales opportunities from start to finish. About W.S. Darley & Co: Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovate emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its' ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA. Darley also maintains offices is six countries worldwide. Darley Defense, a division of the W.S. Darley company, specializes in using existing contracts to distribute products and services to the Federal Government. Darley Defense specializes in special operational equipment and fire and emergency services. Job Location: Itasca, IL or Remote Requirements Assisting Outside Sales Reps and Darley driven sales leads through the entire order process including, but not limited to: • Lead identification • Quoting- monitoring assigned Bid Boards/DIBBS Opportunities • Order entry • Customer service • Expediting • Follow up Create Revenue in assigned territory and develop relationships in the following areas: • Build cross functional relationships within Darley Defense in order to market key Products. • Assess customer situations and provide optional solutions • Expected to develop a strong understanding of territory and white space for targeted growth. • Some cold calling will be required when prospecting to find new customers and contacts within assigned region. Also responsible for expanding sales with existing accounts. • Responsible for generating a pipeline of opportunities to make annual goal • Utilize SalesForce Customer Relationship Management (CRM) to manage and analyze customer interactions and data throughout the customer lifecycle. • Manage customer contact information • Measure success of sales and marketing campaigns • Organize customer interactions in a central location • Track organization trends • Help to understand customer preferences, habits, and actions • Manage customer service requests • Weaken expense and business risk Research Products and work with Vendors: • Make product suggestions and presentations based on the customer's mission needs • Bring in Subject Matter Experts as needed • Work with vendors to negotiate preferred pricing & delivery. Assist with capturing the Dealer of Record and sending to Vendor Relations for situational awareness • Advise Customers on selection of proper Funding or Contract Vehicles • Understand and articulate viable purchasing methods for the customer to assist the customer in determining which method is best for their mission and budget. • Must become the customer's contract expert. • Candidates must be detail oriented as they will be held responsible for contractual regulations passed on from the customer through awarded contracts • Respond to requests via phone, email, or in person meetings • Must be able to turn around quote requests quickly • Must be highly organized and able to demonstrate a track record of great follow-up • Must be able to develop excellent RELATIONSHIPS with customer base while still managing high volume of processing activities HOURS: 8 to 4:30pm on the phone and email contacting customers, but extended hours are necessary when customer needs arise. Travel: Some travel may be required for Trade Shows and occasional customer meetings. Education • Bachelor's Degree required, though prior military or government experience may be substituted at hiring manager's discretion Experience • 5 years of sales experience, non-call center telephone sales desired (B-to-B or B-to-G preferred) • 5 years of customer service experience • 5 years' experience MS Office, particularly Excel & Outlook • 2 years' experience with a Customer Relationship Management program. Skills • Must be able to operate in a completely unscripted environment • Must be able to creatively assess problems and provide solutions • Excellent verbal and written communication skills must be willing and able to talk to new people with ease • Demonstrated ability to be detail-oriented and organized, able to manage competing priorities with relative comfort DESIRED QUALIFICATIONS: • Ability to make independent decisions with little direction. Critical thinker under pressure • Absolutely crucial that this individual be team-oriented; teamwork is central to our success • Knowledge of tactical equipment, military, or federal agencies • Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA,etc..) • Knowledge of JDE Enterprise System • Knowledge of SalesForce CRM and its purpose Benefits Offered PTO Paid Holidays Tuition Reimbursement Health & Wellness Reimbursement Medical Dental Vision Life & Disability HSA with Darley contribution FSA 401K/Roth with match and profit sharing Darley paid life insurance AAP/EEO Statement Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law

Created: 2024-11-05