Sr. Manager, Digital Sales Experience

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation. Your Impact This role is pivotal in shaping the eCommerce experience for OpenText Consumer brands including Webroot and Carbonite; identifying and executing strategic testing in high-impact areas and driving significant improvements in our online sales presence. Successful candidates will poses a blend of technical acumen, industry expertise and cross-functional leadership to dramatically enhance the digital shopping experience, boost conversion rates and create a cohesive sales journey for the directConsumer eCommerce Experience . What the role offers Driving the creation of superior digital experiences. Leadinga test-and-learn strategy that : Continuously enhances the consumer experience, with the goal of improving ecommerce conversion, retention and expansion. Promotes a culture of innovation through implementation of a rigorous testing and feedback mechanism. Collaborates with key, cross-functional team members (Marketing, Product Management, Engineering, Support, Sales, etc.) to develop hypotheses and test plans that align with business objectives. Utilizing key learnings to drive product, customer portal and website roadmap requirements and improvements. Data Driven Optimization: Utilizing strong quantitative skills to analyze sales flow performance and identify opportunities for improvement. Analyzing and interpreting test and performance data. Monitoring and reporting on key performance metrics such as conversation rates and bounce rates; implement data-driven strategize to optimize the sales journey. Communicating strategy & results and providing regular updates related on key performance metrics, achievements and areas of improvement/growth. What you need to succeed 8+ years of hands-on experience in Consumer eCommerce (DTC) sales user experience and conversion optimization. Superior analytical skills, with the ability to collaborate effectively with data teams to derive actionable insights. Expertise in web analytics tools, user behavior analysis, funnel analysis and site performance tracking. Proficiency in website testing methodologies, statistical validation, and deep understanding of conversion funnels, current Close Rate Optimization /Web practices and tools. Excellent communication skills with the ability to convey technical and complex information to broader stakeholders and executive leadership. Strong business judgment and ability to identify, prioritize and articulate high impact initiatives. Experience with SAAS models/subscription products required. One last thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us . OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Created: 2024-11-05