Assistant Service Manager

The Assistant Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. This position will assist the Service Manager operate the department at maximum production, building a loyal clientele, maintaining good employee relationships, obtaining sales objectives and maintaining service records. The Assistant Service Manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department. The primary focus will be to ensure all directives and processes are being followed to ensure shop production is maximized. At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds. Benefits Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Family owned and operated Long term job security Technician Specific Benefits Shop equipped with the newest technology and equipment Uniforms provided Work environment OSHA certified to current Quality Standards Highly productive shop Career advancement opportunities, promote from within Continued education, manufacturer hands on and web based training Clean and professional work environment Competitive wages Assistant Service Manager Responsibilities Assist all subordinate service and sales personnel in all phases of their job descriptions Pro-Actively manage shop productivity and assist Service Manager reaching department objectives Properly document employee behavior that may result in punitive job actions such as termination Report to management any circumstances that compromise integrity of the dealership Work with the parts department as appropriate to ensure proper stocking Collect accounts receivable for service work Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately Ensure that all required technical publications, periodicals, bulletins, ect... are obtained, kept up-to-date and properly maintained Quality check completed jobs Ensure that all the necessary shop equipment is in proper working condition Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly Ensure that proper service sales techniques are being used Communicate with customers before issues arise and get involved in escalated customer issues Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis Establish and maintain a good working relationship with customers to encourage repeat referral business Assure proper repair order flow to satisfy warranty/dealership/business office requirements Maintain reporting systems required by general manager, company and manufacturer Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates Hire, train, motivate, counsel and monitor the performance of all service department staff Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect... Maintain customer satisfaction index rating above that of manufacturer or dealership average Assistant Service Manager Qualifications High School diploma or equivalent Two to Three years of experience in an auto repair facility One plus years of supervisory experience Previous technician experience (preferred) Excellent verbal and written communication and interpersonal skills Proficient knowledge of dealership computer systems Must have a valid driver's license Ability to drive manual transmission vehicles Demonstrated customer service skills Previous industry knowledge of overall operations, management and wholesale relations (preferred) CDK Experience (preferred) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2024-11-05