Technical Account Manager

Building at Check At Check, we make paying people simple. In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in. Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses. Our Team Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission. Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size. At Check, we call our customers "partners" to reflect the deep relationships and aligned incentives we have with the businesses that build on top of our software. Our Technical Account Management team is dedicated to helping partners unlock the full potential of their payroll solutions through proactive strategic and technical guidance. This approach fosters adoption, expansion, and deeper partnerships. As a Technical Account Manager, you will serve as the technical and product expert for our partners, managing key stakeholder relationships and aligning strategic product visions and roadmaps. You will collaborate closely with a full account team and various cross-functional teams at Check, driving the design and execution of technical strategies to help partners achieve their objectives. This role is ideal for someone with an entrepreneurial spirit. You will actively shape and influence how partners invest in, launch, and grow new business units. In this role, you will: Serve as the subject matter expert for Check's partners to achieve their technical and business goals Own the post-sales technical strategy for partners and ensure understanding and alignment of mutual roadmaps Provide clear technical guidance on Check's solutions Establish and own relationships with key technical stakeholders, from engineers to product owners and to C-suite executives Be an external advocate for innovation and early adoption of Check products to partners and an internal advocate of partner needs to Check teams Serving as the escalation point for technical incidents and issues that arise beyond the normal Check support channels Many backgrounds could fit this role, but ideal candidates will have some or all of the following: Demonstrated over 4 years of experience in a role centered on driving the success of external customers Strong communication skills and executive presence Possesses hands-on technical experience working with APIs and proficiency in navigating code and technical infrastructures Enjoys' learning new technologies and adapting to evolving environments Strong commitment to building relationships with key partners and internal stakeholders Capable of managing competing priorities and delivering results with an entrepreneurial mindset Displays intellectual curiosity and comfort in navigating uncertainty Willing and able to attend our annual 3-day company offsite in the fall Travel and Office Policy The Check team is distributed across the US and Canada and we have offices in New York City and San Francisco. While we welcome remote work, personal time is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! All employees should be willing to attend our annual 3-day company offsite in the fall. In this role, you'll also travel regularly to see our partners! For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc. What we offer: For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses. The actual annual salary for this role is dependent on each candidate's experience, qualifications, and work location: The expected range in San Francisco, NYC, LA, and Seattle is between $155,200 and $170,720, with performance-based compensation varying between $38,900 and $42,790. For all other locations, the expected range is between $131,920 and $145,112, with performance-based compensation also varying between $33,065 to $36,372. We accept applications on an ongoing basis with no specified deadline. Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

Created: 2024-11-05