Regional Operations and Sales Coordinator

Top Workplace 2022 Regional Operations and Sales Coordinator Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Are you passionate about digital marketing? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services. Responsibilities What do our Regional Operations and Sales Coordinators do? The primary purpose of this role is to support the Regional Director in the coaching and training of district sales, operations and administrative teams to ensure timely and accurate work is processed to realize revenue and the appropriate payout of colleague commissions. This position will also act as the point of contact for national and large local commercial accounts that require special billing and enhanced customer service. This position will also ensure company and governmental standards are met with respect to revenue recognition, payroll, termite reporting, rate card compliance, customer retention and service delivery. Responsibilities include but are not limited to the following: Provide overall support to the Regional Director and District Management Audit various sales and operations' reports to ensure the timely posting of work orders and sales. Coordinate, attend and participate in regional meetings and events. Work closely with district termite administration to support the process of lead management. Audit district sales process and RSS SOLD invites for completeness, payment and rate card/margin compliance. Ensure specialist licensing is current and manage CPO licenses in all states. Partner with Payroll in the processing of prevailing wage and the facilitation of certified payroll. Support national account ancillary sales and service via the coordination of district management and the national accounts team with regard to inspections, reports, pricing, and other regulatory requirements. Maintain and evaluate Fleet data and compliance utilizing fleet platforms to include, but not limited to vehicle registration, insurance certificates, preparation/service/repair/maintenance and auction/transfer of vehicles. Drive the onboarding process for new colleagues utilizing Rentokil's World Class onboarding guidelines and act as the point of contact for new hires, coaching and training as needed. Support commercial accounts and provide guidance to district teams on data requirements, reporting and administrative protocol. Attend and participate in ONGUARD weekly calls with districts and manage local billing accounts as necessary. Handle confidential customer and colleague information with discretion. Respond to billing questions from Inside Sales Representatives and customers. Ensure appropriate follow up on residential campaigns. Teach and train district management and administrative personnel to reduce customer inquiry resolution time. Provide training and coaching for districts at the direction of the Regional Director or as the needs of the business dictate. Support, coach and train managers and colleagues on the region's operating platform. Identify patterns or training gaps and make recommendations for operations and sales improvements to District and Regional Management. Other duties as assigned. What do you need? High School Diploma or GED required 3 to 5 years of customer service and administrative experience is required College level coursework in business, accounting or statistical analysis preferred Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions Excellent administrative and organizational skills to support multiple districts Knowledge of computers, ideally with Google and Microsoft software programs Ability to handle confidential information with discretion and professionalism Experience with PestPac operating platform ideal 10% travel time may be necessary Office environment with occasional driving as needed Must pass pre-employment background screen Must possess a valid driver's license Qualifications Why Choose Rentokil? A career with Rentokil is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and we love to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives. Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America Rentokil North America is a Drug-Free Workplace Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability. Link to Federal employment poster: English Version - Revised November 2009 Spanish Version - Revised November 2009 Pay Transparency Nondiscrimination Provision English (Formatted) English (Unformatted) Spanish We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: self print_poster.pdf

Created: 2024-11-05