IT Incident Manager

About the job IT Incident Manager IT Incident Manager needs 3+ years of experience in incident management, risk management, or a related field IT Incident Mgr requires: Broomfield, CO, USA Dallas, TX, USA Iselin, NJ, USA New York, NY, USA Charlotte, NC Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of experience in incident management, risk management, or a related field. Strong knowledge of incident management processes, tools, and techniques. Experience in coordinating incident response teams and managing incidents through to resolution. Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures. Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders. Ability to work under pressure and prioritize competing demands. ITIL Foundation certification is a plus. Experience with ServiceNow or similar incident management tools is a plus. IT incident Mgr duties: Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution. Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services. Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact. Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management. Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents. Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly. Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions. Training: Develop and deliver incident management training to IT teams and other stakeholders.

Created: 2024-11-05