Hostess/Host - Gordon Biersch, Detroit Metro Airport ...

Duties and Responsibilities: Exceed First Class Service standards and behavior with every guest, business partner, and peers. Greets every guest with a friendly smile and positive attitude. Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following the company's customer service standards. Responds appropriately to guest concerns. Bussing tables, taking carryout orders, and restocking the display case. Maintain and use seating chart for rotation of stations Records guests' seating times in a consistent manner providing the highest quality of service. Seat guests and presents the menu Communicates with the wait staff and other restaurant personnel to ensure a guests' positive experience. Performs the tasks of the cashier and/or bus person as required including cashing out guests. Answer phones and guest's questions. Maintain a clean organized work environment that is free of safety hazards; May include sweeping and mopping. Accountable for compliance with all local, state, federal laws and regulations including those relating to food safety. Other duties as assigned. Position Qualifications: High School diploma or GED Ability to organize and manage multiple priorities Ability to communicate clearly and concisely in English with Team Members, Managers, and Guests. Possess basic math skills and have the ability to handle money and a point of sale system Ability to work independently as well as with other team members Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with guest Ability to work various shifts in a 7/365 team-oriented environment Excellent customer service skills and an ability to communicate effectively Self-starter able to prioritize and handle various tasks simultaneously Ability to adapt to changing priorities and unexpected situations Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. Standing for long periods of time and the ability to work in an environment with varying temperatures.

Created: 2024-11-04