Chickie's & Pete's Host Person

The Host Person is responsible for engaging, greeting, and seating guests, in a friendly, courteous, and professional manner. The ideal candidate will be able to seat guests and manage the flow of reservations to maximize the guest experience. They will also be responsible for answering the phone and taking, tracking, and organizing reservations, to-go orders, and special requests . Receive a cash bank from the cashier for every shift and assist guests with any menu related questions they may have. JOB FOCUS: Focus is on, but not limited to the following: Must love and support their TEAM! Must love and take care of guests! Must say "yes" and "thank you" often! Greet all guests warmly, with an upbeat attitude and make them feel comfortable Maintain a clean and organized reception area Approaches guest and collects information needed to assist with seating. Constantly provides guests with accurate information about the restaurant and property as well as entertainment offered in each restaurant and nightlife venue, as well as offering to make future reservations at any of the guest's preferred venues Works with a sense of urgency to anticipate guest and team members needs when the opportunity arises Maintains knowledge of the restaurant floor plan and table numbers, seating the room evenly and consistently per management's instruction Communicates with management, and service staff immediately to rectify any and all guest needs and requests Ensure work area is in compliance with the Southern Nevada Heath District health codes at all times Perform proper register and cash handling techniques Must communicate the "Infinity" rewards information to each guest clearly with a smile Maintain proper positioning of guest stations Assists team members in clearing tables accordingly Performs opening and closing side work Has appropriate menu knowledge Responsible for completing to-go food and drink orders for guests Performs proper cash, rooms charge, comp, and credit card procedures DESIRED QUALIFICATIONS: Must be at least 21 years of age or older Ability to obtain a valid Nevada Food Handler Safety Training Card and Nevada Alcohol Awareness Card Ability to work in a fast-paced, high pressure environment Knowledge of Open Table and Seven Rooms Reservation System General computer knowledge Dedicated and willing to go above and beyond Must have an exceptional, positive personality and hospitality driven attitude Exceptional communication skills and articulation Must be able to multitask and take initiative in a VIP driven and guest service focused environment Must exhibit a focused attention to detail, while working in a high-pressure environment Able to write and speak in a confident manner Must be able to stand or walk a minimum eight-hour shift Must be able to control a multi-line phone Previous cash handling experience

Created: 2024-11-04