Business to Business Collections Specialist

Job Summary: A seasoned account manager with experience in late stage or post charge off cash collections, skip tracing and asset identification, and recovery operations. Your primary responsibilities will be locating and contacting guarantors on charged off commercial debt to negotiate payment arrangements that maximize recovery. A successful Recovery Portfolio Manager will bring a well-rounded skill set to the table. Duties/Responsibilities: •Effectively communicate with Default Portfolio Managers to seamlessly hand off management of delinquent accounts that transition to a charge off status •Negotiate reasonable payment arrangements and/or extended repayment plans with customers and guarantors in accordance with departments policies and procedures •Perform basic skip tracing on debts where no contact information is available •Focus on the collections, work outs, and winddowns of your assigned portfolio •Work closely with other teams across Kinetic Advantage, including legal, collateral audits, lending, and remarketing, as well as our field-based workforce •Gather information from guarantors to assist with asset scrubs and analyzing the portfolio for recovery opportunities through legal action •Seek out process excellence, innovative new tools, technology, and new data sources to continuously refine current processes •Use dealer engagement, creativity, strategic planning, and industry knowledge to help the company achieve its financial goals •Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures relative to assigned areas, and ensure adherence to established policies and procedures •Lead by example by providing timely, accurate, and courteous service to both our internal and external customers •Responsible for special assignments and projects outside of the normal duties and frequently presenting key material to larger groups, such as loss and delinquency performance updates to management as dictated by current business conditions •Understand the applicable laws and codes for relevant geographic areas and ensure that loss mitigation activities operate in compliance with them •Occasional travel to field locations and/or customers to observe, train, or direct loss mitigation actions •Interact with delinquent dealers, as appropriate and coordinate details with our Dealer Relationship Managers, Regional Sales Executives, Regional Vice Presidents, and others as necessary to resolve disputes effectively and efficiently •Oversee and monitor the payment of promissory (workout) notes, settlement agreements, and judgments, etc. Requirements Education and Experience: •Bachelor's degree preferred •Three (3) years in automotive, collections, or financial services industry required •Familiarity with concepts, procedures, and processes typically used in automotive and financial services industries, particularly in delinquent account collections Required Skills/Abilities: •Ability to read and understand basic financial statements •Proficient with Microsoft Office Suite or related software •Occasional travel required •Ability to function well in a high-paced and, at times, stressful environment •Ability to manage the day-to-day work in fast paced departments, while maintaining positive dealer relations during difficult situations Physical Requirements: •Ability to sit at a desk and work on a computer for prolonged periods of time •Must be able to communicate clearly •Ability to operate computer and office equipment, maintain paper files, and move about an office environment •While performing the duties of this job, the employee will, at times, be subject to outside environmental conditions •Must be able to move objects up to 20 pounds •While performing the duties of this job, the employee will, at times, be subject to outside environmental conditions Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Created: 2024-11-04