IT Technician Specialist Watertown NY

This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week and remote two days per week at our Watertown NY Offices. RESPONSIBILITIES Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions. Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities. Assists in supporting meetings at assigned location from an audio/visual/computing standpoint. Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation. Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software. Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.) Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc. Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required. Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc. Other duties as assigned by manager SUPERVISION : N/A - there are no direct reports RELATIONSHIPS Internal: All end-users onsite and virtually through IT Shared Services External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc. WORK ENVIRONMENT Remote Region Based - Travel to multiple sites as needed and located within a Region or bordering state (Segment) MINIMUM QUALIFICATIONS Minimum of 5 years of knowledge in the technologies used within IT Area: Windows Desktop environment configuration and troubleshooting Desktop troubleshooting skills PC Hardware build and configuration skills General knowledge of handheld devices (Smartphones, iPads, Android tablets) General knowledge of all Microsoft Office applications 5% travel between local offices EDUCATION Bachelors preferred but not required CERTIFICATIONS/TRAINING N/A LICENSES N/A PREFERRED QUALIFICATIONS A+ or any Microsoft certification is preferred WLAN Technologies: Wireless concepts LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts Network troubleshooting skills Active Directory and related support tools. This includes basic OU rights and administration. Server operating systems: Windows modern and legacy DHCP, DNS, WINS, TCP/IP networking Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI Report distribution using USF approved technologies Moves, Adds and changes with regard to telecom wiring and devices Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors PHYSICAL QUALIFICATIONS Standard required physical activities including length of time performing each activity. OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO: FREQUENCY: STAND: FREQUENTLY WALK: FREQUENTLY DRIVE: OCCASIONALLY SIT: FREQUENTLY LIFT 1-10 lbs (Sedentary): OCCASIONALLY 11-20 lbs (Light): OCCASIONALLY 21-50 lbs (Medium): OCCASIONALLY 51-100 lbs (Heavy): NEVER Over 100 lbs (Very Heavy): NEVER CARRY 1-10 lbs (Sedentary): OCCASIONALLY 11-20 lbs (Light): OCCASIONALLY 21-50 lbs (Medium): OCCASIONALLY 51-100 lbs (Heavy): NEVER Over 100 lbs (Very Heavy): NEVER PUSH/PULL 1: OCCASIONALLY CLIMB/BALANCE: OCCASIONALLY STOOP/SQUAT: OCCASIONALLY KNEEL: OCCASIONALLY BEND: OCCASIONALLY REACH ABOVE SHOULDER: OCCASIONALLY TWIST: OCCASIONALLY GRASP OBJECTS 2: OCCASIONALLY MANIPULATE OBJECTS 3: FREQUENTLY MANUAL DEXTERITY 4: CONTINUOUSLY 1 (Push/Pull: Dolly, cartons and boxes) 2 (Grasp Objects: Boxes and cartons) 3 (Manipulate Objects: Boxes and dolly) 4 (Manual Dexterity: Typing, use of office machines such as copiers, printers) Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $26 and $39 Per hour. This role will also receive overtime compensation.? ?Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: #LI-EC1

Created: 2024-11-04