Maintenance Technician

SUMMARY The Maintenance Technician is expected to perform routine maintenance and repair for guest rooms and all area of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service Maintains guest service as the driving philosophy of the operation. Personally, demonstrates a commitment to guest service in responding promptly to guests' needs. Committed to making every guest is satisfied. Meets or exceeds guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service. Implements and practices guest service initiatives and performs to Company Standards Engineer Duties Make basic repairs to air conditioners, change filters, clean coils, replace blower motors, etc. Repair/replace tile, grouting, and caulking. Perform basic furniture repairs and hang pictures. Maintain pool, clean vacuum, adjust chemical levels, change pool valves, and replace filters. Maintain records of pool chemical balance. Perform maintenance and repair work on the interior and exterior of buildings. Report emergencies or threats to the security of guests, employees or hotel assets. Report any hazardous situations, malfunctioning to external signs or unlit areas. Replace lavatories and toilets. Replace parts/supplied and authorize the purchase of new parts and supplies. Ensure that room maintenance requests are handled in a prompt and courteous manner. Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and take action. Assist the Management staff in adhering to Loss Prevention guidelines. Perform inspections on a regular basis of working orders and checks adjusts repairs and monitor the building system. Comply at all times with Company standards and regulations to encourage safe and efficient hotel operations. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Company Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Ensuring that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests. Inspect work assignments to ensure that work is completed in a timely manner and within specifications. Manage various maintenance and repair projects to ensure timely completion within budget and specifications. Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning ventilation, and water treatment systems. Schedule and oversee preventive maintenance as outlined in the Preventative Maintenance Program. Follow and enforce procedures that ensure the security of inventory. Ensure that equipment is prepared and operational for the following day's work. Assist in education/training employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Promote teamwork and quality service through daily communication and coordination with other departments. May serve as Manager of Duty as required and be available to assist after regularly scheduled work hours when maintenance issues arise. Other duties as required and assigned by management.

Created: 2024-11-03